Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shevonna Nkamany

Elkton

Summary

Hardworking and reliable employee with 5 years of extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Overview

5
5
years of professional experience

Work History

Cashier/Customer Service Representative/Retail Sales Associate

Foot Locker
Elkton
04.2024 - 05.2025
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Stocked shelves with merchandise when needed.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Helped customers by answering questions and locating merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Leveraged outstanding communication, interpersonal and people skills to work well with clients.

Customer Service Representative/Retail Sales Associate

Bath and body works
Elkton
11.2021 - 04.2024
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Supported sales team members to drive growth and development.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Greeted customers upon entering the store and provided assistance.
  • Participated in team meetings and training sessions.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Created price tags and merchandise signs for new items.

Cashier/ Customer Service Representative

Taco Bell Restaurant
Elkton
10.2020 - 11.2021
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Education

High School Diploma -

Christiana High School
Elkton, MD
07-2020

Skills

  • Point of sale operation
  • Cash handling
  • Customer service
  • Conflict resolution
  • Communication skills
  • Team collaboration
  • Time management
  • Problem solving
  • Record keeping
  • Merchandise restocking
  • Customer feedback analysis
  • Payment collection
  • Data entry
  • Cash management
  • Complaint resolution
  • ID verification
  • Cleaning and sanitizing
  • Written and verbal communication
  • Multitasking and organization
  • Cash register operation
  • Patience and empathy
  • Point-of-sale system
  • Customer assistance
  • Upselling techniques
  • Time management skills
  • Attention to detail
  • Work ethic and integrity
  • Customer relations
  • POS systems
  • Refund handling
  • Money handling
  • Credit and cash transactions
  • Credit card processing

Timeline

Cashier/Customer Service Representative/Retail Sales Associate

Foot Locker
04.2024 - 05.2025

Customer Service Representative/Retail Sales Associate

Bath and body works
11.2021 - 04.2024

Cashier/ Customer Service Representative

Taco Bell Restaurant
10.2020 - 11.2021

High School Diploma -

Christiana High School

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Shevonna Nkamany