Brije Robinson
Baltimore
Summary
Proven leader in operational efficiency and process improvement, I enhanced team performance and customer satisfaction at CVS Pharmacy. Skilled in operations management and teamwork, I streamlined procedures, resulting in increased efficiency without compromising service quality. My approach prioritizes safety and engagement, driving significant improvements in both employee training and customer service.
Overview
5
5
years of professional experience
Work History
Assistant Operations Manager
CVS Pharmacy
04.2024 - 12.2024
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Coordinated with General Manager in different operational issues and promotional activities.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Crew Member
McDonald's
09.2019 - 03.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Increased customer satisfaction with prompt and accurate order taking.
Shift Manager
Rite Aid
06.2023 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Shift Manager
Chipotle
02.2022 - 07.2023
- Conducted safety inspections to ensure compliance with health regulations.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Collaborated with other leaders and executives to direct workflow and support operations.
Education
High School Diploma -
Woodlawn High School
Baltimore, MD06.2022
Skills
- Operational planning
- Process improvement
- Operations management
- Operational efficiency
- Customer engagement
- Policy enforcement
- Decision-making
- Teamwork and collaboration
Timeline
Assistant Operations Manager
CVS Pharmacy
04.2024 - 12.2024
Shift Manager
Rite Aid
06.2023 - 09.2023
Shift Manager
Chipotle
02.2022 - 07.2023
Crew Member
McDonald's
09.2019 - 03.2021
High School Diploma -
Woodlawn High School
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