Britnei Monroe
Windsor Mill,MD
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
8
8
years of professional experience
Work History
Emergency Technician I/Balt Co 911
Baltimore County 911Center
09.2023 - Current
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Title Processor II/ Document Sorter
Amynta Group
10.2022 - 09.2023
- Entered title and vehicle information into database
- Prepared and filled out tax and title documents to submit legal transfer work to DMV/ Notarized documents
- Assisted with preparation and submission of affidavits, deeds, and other records for land purchases
- Sorted and clearly market products with indicators for grade or acceptance-rejection status
- Checked accuracy and completeness of registration documents and rejected unacceptable packages
- AS400 Software to release documents
Dispatching Operator
Cops Monitoring
03.2022 - 05.2023
- Responded to over 100 daily caller requests with information about assistance and timeframes
- Data entry, Documentation, Technical support, and Troubleshooting
- Disregarded/processed false alarms for approved persons
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties
- Proficiency and rapidness in typing and excellent phone etiquette
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Property Manager
Public Storage
02.2020 - 03.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Followed up on delinquent tenants and coordinated collection procedures
- Decreased delinquency by 10%
- Completed final move-out walk-throughs with tenants to identify required repairs
- Maintained original leases and renewal documents in digital and hardcopy format for property management office/ Data entry
- Introduced prospective tenants to types of units available and performed tours of premises.
Apparel Team Member
Target
02.2019 - 04.2021
- Provided superior customer service leadership by greeting and assisting customers
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card and check transactions to complete customer purchases.
- Developed strong cooperative relationships with coworkers and managers.
Cashier
Kentucky Fried Chicken
07.2016 - 04.2019
- Upsold additional products and services to customers, increasing revenue.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
High School Diploma -
Woodlawn High School
Baltimore, MDSkills
- Emergency/High Stress Situations
- Comfortable in team-oriented, fast-paced environment with competing demands on time and tasks
- Organizational skills
- Time management
- Critical thinker
- Management
- Strong communication
- Change agent
- Phone Etiquette
- Property Management
- Technical Support
- Basic computer knowledge (3 years)
- Troubleshooting (2 years)
- Attention to detail (4 years)
Timeline
Emergency Technician I/Balt Co 911
Baltimore County 911Center
09.2023 - Current
Title Processor II/ Document Sorter
Amynta Group
10.2022 - 09.2023
Dispatching Operator
Cops Monitoring
03.2022 - 05.2023
Property Manager
Public Storage
02.2020 - 03.2022
Apparel Team Member
Target
02.2019 - 04.2021
Cashier
Kentucky Fried Chicken
07.2016 - 04.2019
High School Diploma -
Woodlawn High School
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