Britney CLARKE
Baltimore
Summary
Dynamic and detail-oriented professional with experience at Aimbridge Hospitality, excelling in customer service and appointment coordination. Proven ability to resolve issues swiftly while enhancing guest satisfaction. Skilled in correspondence drafting and adept at managing electronic health records, demonstrating strong communication and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Aimbridge Hospitality
06.2025 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
Hospital Clerk
MORGON STANFORD HOSPITAL
08.2021 - 08.2024
- Operated copiers, scanners, fax machines and credit card machines.
- Greeted visitors and directed to different building areas.
- Contacted insurance companies to verify eligibility.
- Worked with electronic health records software and database systems.
Customer Service Representative
IBEX Global
01.2018 - 11.2020
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
CUMBERLAND HIGH
KINGSTON JAMAICA 07-2017
Skills
- Correspondence drafting
- Correspondence typing
- Appointment confirmation
- Mail coordination
Certification
- CNA - Certified Nurse Assistant
Timeline
Front Desk Receptionist
Aimbridge Hospitality
06.2025 - Current
Hospital Clerk
MORGON STANFORD HOSPITAL
08.2021 - 08.2024
Customer Service Representative
IBEX Global
01.2018 - 11.2020
High School Diploma -
CUMBERLAND HIGH