Britney Cozart
Baltimore,MD
Summary
Versatile professional serves as the first point of contact for patients by verifying insurance, handling paperwork, and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems, coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
7
7
years of professional experience
Work History
Point of Contact
Chesapeake Urology
04.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Supported office staff and operational requirements with administrative tasks.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Enhanced office productivity by handling high volume of callers per day.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Assistant
Chesapeake Urology
12.2020 - 04.2024
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Patient Care Technician
University of Maryland Midtown ED
09.2021 - 12.2023
- Checks blood pressure pulse and respiration and temperature.
- Performs blood draws, insert IV’s, apply ortho-glass splints
- Set up discharge transportation.
- Handles phone calls and completes unit paperwork.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Medical Assistant
University of Maryland Urgent Care
04.2021 - 09.2021
- Performed medical records management, including filing, organizing and scanning documents.
- Measured patient spirometry.
- Measured patient pulse oximetry.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Patient Care Technician, Emergency Department
Northwest Emergency Department
01.2019 - 12.2020
- Maintained clean and safe environment to promote patient safety and comfort.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
Bachelor of Arts - Business Administration And Management
Strayer University
Baltimore, MD12-2026
Associate of Arts - Business Administration And Management
Strayer University
Baltimore, MD05-2025
First Receivers Operation Training -
Northwest Hospital Decon, LLC
Baltimore, MD09.2019
Patient Care Technician Certification - undefined
It Works Learning Center
Baltimore, MD05.2018
Certified Nursing Assistant & Geriatric Nursing Assistant - undefined
Baltimore City Community College
Baltimore, MD04.2015
High School Diploma - undefined
Western High School
Baltimore, MD06.2006
Skills
- Blood Pressure Measurement
- EKGs
- Foley Catheter Insertion
- Intravenous Device Insertion
- Dressing Changing
- Blood Glucose Testing
- Hormone Replacement Injections
- Bladder Cancer Installations
- Administrative Tasks
- Clerical Tasks
- Point of contact
- Microsoft PowerPoint, Excel, and Word
- Ordering of supplies
- Calendar and appointment management
- EHR proficiency
- Keona proficiency
Timeline
Point of Contact
Chesapeake Urology
04.2024 - Current
Patient Care Technician
University of Maryland Midtown ED
09.2021 - 12.2023
Medical Assistant
University of Maryland Urgent Care
04.2021 - 09.2021
Medical Assistant
Chesapeake Urology
12.2020 - 04.2024
Patient Care Technician, Emergency Department
Northwest Emergency Department
01.2019 - 12.2020
Patient Care Technician Certification - undefined
It Works Learning Center
Certified Nursing Assistant & Geriatric Nursing Assistant - undefined
Baltimore City Community College
High School Diploma - undefined
Western High School
Bachelor of Arts - Business Administration And Management
Strayer University
Associate of Arts - Business Administration And Management
Strayer University
First Receivers Operation Training -
Northwest Hospital Decon, LLC
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