Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britney Cozart

Baltimore,MD

Summary

Versatile professional serves as the first point of contact for patients by verifying insurance, handling paperwork, and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems, coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

7
7
years of professional experience

Work History

Point of Contact

Chesapeake Urology
04.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Enhanced office productivity by handling high volume of callers per day.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Medical Assistant

Chesapeake Urology
12.2020 - 04.2024
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Oriented and trained new staff on proper procedures and policies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Patient Care Technician

University of Maryland Midtown ED
09.2021 - 12.2023
  • Checks blood pressure pulse and respiration and temperature.
  • Performs blood draws, insert IV’s, apply ortho-glass splints
  • Set up discharge transportation.
  • Handles phone calls and completes unit paperwork.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Medical Assistant

University of Maryland Urgent Care
04.2021 - 09.2021
  • Performed medical records management, including filing, organizing and scanning documents.
  • Measured patient spirometry.
  • Measured patient pulse oximetry.
  • Taught patients about medications, procedures, and care plan instructions.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Patient Care Technician, Emergency Department

Northwest Emergency Department
01.2019 - 12.2020
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Upheld infection control and prevention policies across different patient-facing areas.

Education

Bachelor of Arts - Business Administration And Management

Strayer University
Baltimore, MD
12-2026

Associate of Arts - Business Administration And Management

Strayer University
Baltimore, MD
05-2025

First Receivers Operation Training -

Northwest Hospital Decon, LLC
Baltimore, MD
09.2019

Patient Care Technician Certification - undefined

It Works Learning Center
Baltimore, MD
05.2018

Certified Nursing Assistant & Geriatric Nursing Assistant - undefined

Baltimore City Community College
Baltimore, MD
04.2015

High School Diploma - undefined

Western High School
Baltimore, MD
06.2006

Skills

  • Blood Pressure Measurement
  • EKGs
  • Foley Catheter Insertion
  • Intravenous Device Insertion
  • Dressing Changing
  • Blood Glucose Testing
  • Hormone Replacement Injections
  • Bladder Cancer Installations
  • Administrative Tasks
  • Clerical Tasks
  • Point of contact
  • Microsoft PowerPoint, Excel, and Word
  • Ordering of supplies
  • Calendar and appointment management
  • EHR proficiency
  • Keona proficiency

Timeline

Point of Contact

Chesapeake Urology
04.2024 - Current

Patient Care Technician

University of Maryland Midtown ED
09.2021 - 12.2023

Medical Assistant

University of Maryland Urgent Care
04.2021 - 09.2021

Medical Assistant

Chesapeake Urology
12.2020 - 04.2024

Patient Care Technician, Emergency Department

Northwest Emergency Department
01.2019 - 12.2020

Patient Care Technician Certification - undefined

It Works Learning Center

Certified Nursing Assistant & Geriatric Nursing Assistant - undefined

Baltimore City Community College

High School Diploma - undefined

Western High School

Bachelor of Arts - Business Administration And Management

Strayer University

Associate of Arts - Business Administration And Management

Strayer University

First Receivers Operation Training -

Northwest Hospital Decon, LLC

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Britney Cozart