Brittani L. McEaddy-Earl
Clinton
Summary
Customer service professional with experience in handling complex, escalating, administrative issues. Reviewing and tracking customer complaints tracking. Motivated to deliver exceptional customer service proven to result in successful business outcomes.
Overview
11
11
years of professional experience
Work History
Bartender/Shift Leader
Old Town Inn
Upper Marlboro
05.2021 - Current
- Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all time while maintaining a safe environment. Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department. Maintain an accurate cash drawer throughout the night.
- Trained new bartenders on drink preparation and upselling techniques.
Lead Patient Care Specialist
Anacostia Organics
Washington D.C
12.2019 - 04.2021
- Patient data entry and updates
- Submitting new product/weekly sales to online platforms / product research
- Showroom/display menus
- Product photos
- Fulfillment specialist
- Receiving product deliveries
- Preparing cash pick ups
- Metric
- Maintained accurate patient records in the Electronic Health Records system.
DC Operational Director
HighSpeed + Capital Juice
Washington DC
04.2016 - 06.2019
- Company Overview: Pivotal part of highspeed growth start up, as seen in numerous publications
- Led the DC operations as the company expanded to Boston, and then NYC
- Coordinated relations with Partners and Vendors and maintained company standard by providing thorough and consistent focus
- Pivotal part of highspeed growth start up, as seen in numerous publications
Office Services Administrator (Temp)
Comptroller of Maryland
Landover
02.2014 - 10.2015
- Provide data entry support services for office staff to include following guidelines to inputting/collecting tax information from customers to enter into the system, schedule appointments
- Collect delinquent personal income tax, employers’ withholding tax and sales/corporate taxes from customers
- Provide mail services to taxpayers requesting tax forms
- Greet and direct visitors/vendors by maintaining department directories
- Provide instructions to customers on tax regulations for the department
- Interact daily with employees and customers via telephone, email and walk-ins referencing individual and business accounts
- Monitor and review logbook for discrepancies
- Assist with special projects as needed
Education
Medical Assistant Certificate -
Everest Institute
Silver Spring, MD10.2012
High School Diploma -
Maurice J. McDonough High School
Pomfret, MD06.2011
Skills
- Microsoft Office
- Word
- Excel
- Power Point
- Communication skills
- Interpersonal skills
- Leadership
- Cooperation
- Attention to detail
- Excel spreadsheets
- Running audit reports
- Student attendance advising
- Student outreach
Key Qualifications
Skilled in Microsoft Office to include Word, Excel, Power Point., Great communication/interpersonal skills., Leadership capabilities, Cooperative, Attention to detail., Proficient in Excel spreadsheets., Experience with running audit reports., Student Attendance Advising to retain them, Student outreach, Run/Audit reports
Timeline
Bartender/Shift Leader
Old Town Inn
05.2021 - Current
Lead Patient Care Specialist
Anacostia Organics
12.2019 - 04.2021
DC Operational Director
HighSpeed + Capital Juice
04.2016 - 06.2019
Office Services Administrator (Temp)
Comptroller of Maryland
02.2014 - 10.2015
Medical Assistant Certificate -
Everest Institute
High School Diploma -
Maurice J. McDonough High School