BRITTANY BRIDGEFORTH
Baltimore
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
Work History
ASSISTANT
BCPS
09.2021 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Assists with supervising students in the classroom and cafe.
- Provide direct assistance helping with meals, utensils and keeping tables clean.
- Monitor students during recess.
- Support students so they can participate as independently as possible.
MEDICAL OFFICE ASSISTANT- EXTERNSHIP
PODIATRY ASSOCIATES
02.2021 - 05.2021
- Checking in/out, Taking temp checks, Co-payments, Updating insurance and profiles, Making labels for routers, Scheduling appointments, Calling insurance, Faxing
- Managed patient scheduling and appointment reminders to enhance clinic efficiency.
- Assisted in maintaining accurate electronic health records for streamlined patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
CUSTOMER SERVICE REPRESENTATIVE- TEMP
Ez Pass
08.2019 - 12.2019
- Reviewed account and service histories to identify trends and issues
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Evaluated customer account information to assess current issues and determine potential solutions
- Consulted with customers to determine best methods to resolve service and billing issues
- Escalated customer concerns and issues to supervisors
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Set up and activated customer accounts
- Documented conversations with customers to track requests, problems, and solutions.
CUSTOMER SERVICE REPRESENTATIVE
S3 Solutions LLC
03.2015 - 05.2017
- Supported end-users by responding quickly to phone messages and following up on complaints
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Addressed customer service inquiries quickly and accurately
- Greeted customers to facilitate services, determine service needs, and accurately input orders into electronic systems
- Documented conversations with customers to track requests, problems, and solutions
- Reviewed account and service histories to identify trends and issues
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Consulted with customers to determine best methods to resolve service and billing issues
- Medical Coding
- Medical Billing.
Education
High School Diploma -
Woodlawn High School.
Baltimore, MD06-2012
ASSOCIATES DEGREE IN MEDICAL BILLING & CODING -
Howard County Community College.
Columbia, MDMEDICAL OFFICE ASSISTANT -
Fortis Institute.
Towson, MDSkills
- Quick learner
- Customer service
- Time management
- Medical office administration
- Clerical support
- Insurance processing
- EMR proficiency
- HIPAA
- Active listening
- Organizational strengths
- Attention to detail
- Computer skills
Timeline
ASSISTANT
BCPS
09.2021 - Current
MEDICAL OFFICE ASSISTANT- EXTERNSHIP
PODIATRY ASSOCIATES
02.2021 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE- TEMP
Ez Pass
08.2019 - 12.2019
CUSTOMER SERVICE REPRESENTATIVE
S3 Solutions LLC
03.2015 - 05.2017
High School Diploma -
Woodlawn High School.
ASSOCIATES DEGREE IN MEDICAL BILLING & CODING -
Howard County Community College.
MEDICAL OFFICE ASSISTANT -
Fortis Institute.