Brittany Cole
Baltimore
Summary
Dynamic professional with a proven track record at Baltimore City Council, excelling in strengthening community relations and implementing team collaboration. Recognized for enhancing community engagement through effective communication and meticulous attention to detail. Adept at fostering relationships and adapting to diverse environments, driving successful outcomes in constituent services and support initiatives.
Overview
13
13
years of professional experience
Work History
Constituent Services Assistant
Baltimore City Council
02.2024 - Current
- Attending assigned community's monthly meetings.
- After each meeting, update the designated spreadsheet with key information and any action items that need to be shared with the team.
- Conduct district drives weekly.
- Enter findings into the tracker by Friday close of business each week.
- Send a summary report via email to both myself and the Councilman every Friday..
- Retrieve and address all voicemails by the end of each business day.
- Send an email to the D7 inbox indicating that you have retrieved the voicemail and will handle the matter accordingly.
- Respond to all emails in the D7 inbox within 24 to 48 hours of receipt.
- Initial responses should acknowledge receipt and inform the constituent that their concern is being addressed, even if a full resolution is pending.
- Update the tracker daily, marking completed items with appropriate documentation and notes.
- Ensure that all entries are accurate and reflect the current status of tasks and constituent interactions.
- Attend meetings, press events, and/or stand-in for Councilperson as needed. Staff and support as needed.
COO/Mentor
Active Acheivers LLC
01.2023 - 02.2025
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Served as a positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.
- Facilitated conflict resolution among peers, cultivating a culture of respect and understanding within the group.
- Coordinated with parents, teachers, and other stakeholders to ensure consistent support for the youth''s overall development.
- Connected youths with relevant resources such as scholarships or internships, enhancing their future opportunities for success.
Executive Assistant
Inheritance Academy
08.2022 - 02.2025
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
Speech Therapy School Liaison
Charm City Therapy
08.2018 - 07.2022
- Collaborated with teachers to create individualized learning plans for students, ensuring tailored support for academic success.
- Implemented outreach initiatives that increased parent involvement in school activities and events.
- Advocated for students'' needs, working closely with administrators to implement necessary accommodations and supports.
- Completed necessary reports and documentation on time and to specifications.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Developed efficient systems for tracking student attendance data, helping identify trends that required intervention or additional support from the liaison team.
Employment Specialist
PDGrehab
07.2015 - 07.2018
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
Paralegal
Seidel Subrogation Associates
06.2012 - 02.2018
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Conferred with clients and other involved parties to gather and track case information.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Aided settlement negotiations with effective summary reports outlining key points from discovery materials for use during mediation sessions or pretrial settlement talks.
Education
CNA/GNA - Certified Nursing Assistant
Caroline Center
Baltimore, MD12-2016
Bachelor of Science - Criminal Justice
University of Maryland, Eastern Shore
Princess Anne, MD06-2011
High School Diploma -
Baltimore Polytechnic Institute
Baltimore, MD06-2007
Skills
- Attention to detail
- Conflict resolution
- Analytical thinking
- Flexibility and adaptability
Timeline
Constituent Services Assistant
Baltimore City Council
02.2024 - Current
COO/Mentor
Active Acheivers LLC
01.2023 - 02.2025
Executive Assistant
Inheritance Academy
08.2022 - 02.2025
Speech Therapy School Liaison
Charm City Therapy
08.2018 - 07.2022
Employment Specialist
PDGrehab
07.2015 - 07.2018
Paralegal
Seidel Subrogation Associates
06.2012 - 02.2018
CNA/GNA - Certified Nursing Assistant
Caroline Center
Bachelor of Science - Criminal Justice
University of Maryland, Eastern Shore
High School Diploma -
Baltimore Polytechnic Institute
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