
Dynamic small business owner with a proven track record in customer service and entrepreneurial leadership. Successfully established a thriving herbal wellness brand while enhancing team performance at Applebee's. Detail-oriented and adaptable, I excel in decision-making and organization, driving results through exceptional product quality and strong customer relationships.
*Founded and currently growing a home based business specializing in herbal tinctures, tonics and salves, managing all aspects of operations including production, packaging, labeling, inventory control and order fulfillment.
*Creating strong customer relationships built with one on one consults specifying specific needs in achieving outcomes through natural care and remedies.
*Continuing to grow my knowledge in traditional herbal remedies as well as blending those skills with modern business practices to deliver wellness products that benefit each person.
*Established menu knowledge to provide guests with exceptional dining experiences, being able to recommend any alcohol, food or special desired.
*Assisted coworkers during peak hours to ensure that every guest was taken care of, reaching and exceeding establishments standards, as well as showing my ability to multitask and demonstrate teamwork skills.
*Provided exceptional customer service, ensuring satisfaction and repeat business.
*Efficiently processed orders using point-of-sale systems for accuracy.
*Bartending positions earned where I created over 100 different drink combinations while providing casual conversations with customers, ensuring an enjoyable time and safe drinking.
*Managing seating arrangements and rotations, making sure each server had an equal opportunity to make money.
*Balancing serving, bartending, cooking and expoing food; helping whichever area needed the additional hands to efficiently make it through peak hours.
*Monitoring all server staff and upholding them to restaurant expectations, standards and practices.
*Supervised daily operations, ensuring efficient workflow and exceptional customer service.
*Trained and mentored new employees on all aspects of being a server and providing a positive dining experience.
*Resolved customer inquiries and complaints, enhancing overall dining experience.
*Small business owner
*Detail oriented
*Adaptable
*Customer service
*Verbal communication
*Organization
*Computer skills
*Employee performance management