Brittany Davis
Owings Mills
Summary
My Name is Brittany Davis. I’m a highly motivated and organized 22-year-old with a deep passion for helping others and creating a positive and engaging environment. With a strong work ethic and dedication, thrive in roles that provide support, encouragement, and contribute to the growth of others. Ultimate goal is to secure a responsible and challenging entry-level position within a growing company that prioritizes long-term professional development. Open to relocation and authorized to work in the US for any employer.
Overview
6
6
years of professional experience
Work History
Coach / School Safety Assistant
New Town High School
06.2023 - Current
- Teach cheerleading techniques and provide coaching to students
- Foster confidence, teamwork, and skill development in athletes
- Lead by example, using personal experience to guide the team’s growth
- Inspire and motivate cheerleaders to reach their potential and excel in their performances
- Offer personalized feedback to each team member for continuous improvement
Call Center Representative
Belcara Health
01.2023 - 06.2023
- Schedule and confirm patient appointments efficiently
- Handle incoming calls, assisting patients with inquiries and concerns
- Send faxes to doctors’ offices and pharmacies for appointment coordination
- Manage appointment rescheduling and cancellations
- Transfer calls to the appropriate healthcare providers when necessary
- Maintain accurate records and help ensure smooth communication between staff and patients
Call Center Agent
Aston Carter
09.2022 - 01.2023
- Took outbound calls for Lifebridge Health, assisting patients with appointments and information requests
- Managed emergency codes and overhead paging across multiple hospitals
- Transferred calls to the right departments and handled urgent inquiries promptly
- Provided excellent customer service, ensuring patients’ needs were met in a timely manner
- Maintained detailed notes on patient requests and actions taken
PSA
Anne Arundel Dermatology
06.2022 - 09.2022
- Scheduled and rescheduled patient appointments for dermatology services
- Handled prescription refill requests and sent prescriptions to pharmacies
- Relayed messages from patients to healthcare providers
- Provided friendly, professional service to ensure a positive patient experience
- Left the position due to the long commute, but enjoyed working with patients and the team
Customer Service Representative
TruGreen
04.2022 - 06.2022
- Reached out to prospective and current customers, promoting lawn care services
- Explained company benefits, offered discounts, and encouraged customers to choose TruGreen
- Managed customer inquiries and ensured satisfaction with services provided
- Addressed customer concerns, handled objections, and provided tailored solutions
- Left the role due to management issues but gained valuable sales and customer service experience
Beauty Advisor
Ulta Beauty
03.2021 - 04.2022
- Assisted customers in selecting skin care, hair care, and beauty products suited to their needs
- Provided exceptional customer service both on the sales floor and at checkout
- Engaged with customers, offering personalized advice and recommendations
- Conducted store resets each week, organizing displays and ensuring inventory accuracy
- Helped maintain an attractive and clean store environment, contributing to an exceptional shopping experience
- Managed cashier responsibilities and ensured customers had a smooth, pleasant experience when completing their purchases
Cashier/Customer Service
Food Lion
03.2020 - 03.2021
- Operated cash registers, processed transactions, and provided excellent customer service
- Maintained a clean and organized work environment at the checkout station
- Assisted customers with questions or concerns regarding products and services
- Supported store operations by stocking shelves and managing inventory as needed
- Provided a positive and friendly atmosphere, ensuring customer satisfaction
Food Service Worker
Five Guys
04.2019 - 06.2020
- Provided fast, friendly, and efficient service in a fast-paced food environment
- Assisted with food preparation, assembly, and ensuring food safety and quality
- Delivered excellent customer service, creating a welcoming environment for customers
- Maintained cleanliness and organization of the kitchen and dining area
- Worked as part of a team to deliver a seamless customer experience during busy hours
Education
High School Diploma - Biomedical Engineering
Newtown High School
Owings Mills, MDCertificate - Emergencies Medical Technician
The Community College of Baltimore County
Catonsville, MD05.2024
Skills
- Customer Service
- Fast Learner
- Highly Dependable
- Medical Scheduling
- Team Leadership
- Retail Sales
- Communication
- Organization & Time Management
- Team Collaboration
- Problem Solving
- Technical Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Team development
- Administrative support
- Documentation
- Microsoft PowerPoint
- Building rapport
- Technical support
- Quality control
- Live chat support
- Customer education
- Coordination
- Front desk operations
- Telephone etiquette
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- Appointment setting
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Medical billing
- Electronic medical records
- Medical records management
- EMR / EHR
- Workflow optimization
- Referral verification
- Paperwork coordination
- Medical office administration
- Medical charting
- Mail management
- Outpatient care
- Medical office procedures
- Records maintenance
- Inpatient care
- Insurance claims
- Account management
- Medical transcription
- Typing and filing
- Patient callbacks
- Billing support
- Insurance verifications
- Co-payment collection
- Problem-solving
- Time management
- Organization and time management
- Adaptable and flexible
- Documentation and recordkeeping
- Payment scheduling and collection
- Patient billing
- Calendar and appointment management
- Patient referral
- Insurance authorizations
- Office management
- Data management
- Medical records maintenance
- Office coordination
- Scheduling tests and procedures
- Inventory management
- Staff leadership
- Medical recordkeeping
- Medical records verification
- CPR certified
- Basic life support for health care providers (BLS)
- Payment plan options
- Claim forms
- BLS certified
- Supply ordering
- Employee scheduling
- Creative thinking
- Classroom management
- Team collaboration
- Verbal and written communication
- Lesson planning
- Task prioritization
- Coaching and mentoring
- Goal setting
- Group and individual instruction
- Project management
- Skills development
- Child development
- Self-directed learning
- Student advocacy
- Rapport building
- Special education
- Group tutoring
Affiliations
Volunteer EMT/ FF at Liberty Roaf Volunteer Fire Station.
July 2024-Current
Timeline
Coach / School Safety Assistant
New Town High School
06.2023 - Current
Call Center Representative
Belcara Health
01.2023 - 06.2023
Call Center Agent
Aston Carter
09.2022 - 01.2023
PSA
Anne Arundel Dermatology
06.2022 - 09.2022
Customer Service Representative
TruGreen
04.2022 - 06.2022
Beauty Advisor
Ulta Beauty
03.2021 - 04.2022
Cashier/Customer Service
Food Lion
03.2020 - 03.2021
Food Service Worker
Five Guys
04.2019 - 06.2020
High School Diploma - Biomedical Engineering
Newtown High School
Certificate - Emergencies Medical Technician
The Community College of Baltimore County
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