Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Neal

Abingdon

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Customer Expert

Teleperformance
03.2025 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Inventory Control

Amazon Warehouse
03.2024 - 10.2024
  • - Managed and maintained accurate inventory records for Amazon's warehouse operations.
  • - Conducted regular stock checks and audits to ensure inventory accuracy.
  • - Utilized Amazon's inventory management software to track and update stock levels.
  • - Coordinated with suppliers and logistics teams to ensure timely replenishment of inventory.
  • - Implemented best practices for inventory storage, organization, and safety standards.
  • - Analyzed inventory data to identify trends and optimize stock levels, reducing excess inventory and stockouts.
  • - Assisted in the development and execution of inventory control policies and procedures.
  • - Trained and supervised team members on inventory control processes and systems

Mediation Coordinator

AmeriCorps
06.2023 - 12.2023
  • Volunteer position for Community Health Pathways program
  • Mediation intake
  • Filing intake and session information
  • Participated in mediation training.
  • Maintained client records

Delivery Station Liaison

Amazon DSP
10.2021 - 06.2023
  • Communicating with customers directly via phone and email
  • Resolving conflicts and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to, the issues that customer present.
  • Working autonomously, making complex analytical decisions with little or no guidance.
  • Communicating with third party couriers
  • Provides on-site localized customer service to enable effective realtime investigation of a parcel's location and how Amazon can deliver it to the customer as quickly as possible.
  • Provides an avenue that allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues.
  • Attends regular face-to-face meetings with third party Delivery Service Providers to effectively advocate for the customer and drive re-attempts, including shipment “rescue routes” where possible.

Inventory Clerk

Kuehne+Nagel
03.2021 - 08.2021
  • Maintaining and updating records.
  • Counting materials, equipment, merchandise, or supplies in stock.
  • Reporting discrepancies between physical counts and computer records.
  • Developing/improving upon inventory management procedures.
  • Stocking and distributing supplies, equipment or merchandise.
  • Compiling balance, price and cost reports.

Warehouse Associate (Temp)

XPO Logistics
08.2020 - 10.2020
  • Maintained a safe working environment
  • Picked, packed, and shipped items
  • Made sure all items were clean
  • Inspected equipment
  • Staged orders
  • Worked in a retail warehouse

Inventory Coordinator

The Container Store
03.2020 - 05.2020
  • Research and correct issues with outgoing orders.
  • Manifest completed orders.
  • Complete daily cycle recounts to ensure proper inventory adjustments.
  • Adjust out damaged inventory.
  • Communicate with other coordinators and system planners to replenish trucks for stores.
  • Carry out cross dock audit.
  • Monitor progress of employees to ensure that they follow SOP.
  • Find issues with totes in hospital lanes and find/scratch missing items.
  • Track and research missing/incomplete orders.

Inventory Associate

Amazon Fulfillment Associates
01.2019 - 12.2019
  • Keep track of inventory using RF scanner, Amazon computerized systems and other tools.
  • Practice loss prevention by replacing misplaced items.
  • Pick necessary items for immediate freight.
  • Slight use of pallet jacks and VRC.
  • Simple bin, cycle and simple record count.

Delivery Station Associate

Amazon Fulfillment Associates
08.2018 - 01.2019
  • Sort packages for delivery.
  • Scan and label boxes.
  • Direct traffic and assign routes to drivers.

Allied Barton Security Officer

Allied Universal
11.2017 - 03.2018
  • Patrol various posts and write a report on any activity. Access control. Housing as well as campus patrol

Fulfillment Associate

AMAZON DISTRIBUTION CTR
02.2016 - 06.2017
  • Proficient in picking, packing, item inventory, some shipping work and some loss prevention. Brief experience with amnesty department returning items to their rightful department

Fulfillment Associate

Integrity Staffing Solutions
11.2015 - 02.2016
  • Packing boxes, inventory, some problem solving as well as identifying damages on products.

Personal Assistant to the Director of the Summer Medical/Dental Program

Howard University
01.2011 - 03.2011
  • Answer incoming and place outgoing calls.
  • Organize files, schedules, paperwork and applications for the program.
  • Schedule meetings for my supervisor.
  • Experience in Microsoft Office (Word, Excel)
  • Type and deliver memos for my supervisor.
  • Organize the office while my supervisor was in meetings.

Education

Bachelor's degree - Psychology

Harford Community College
Harford County, MD

High school diploma - General

Academy For College And Career Exploration
Baltimore, MD
05.2008

Skills

  • Order Picker
  • RF Scanner
  • Picking and Packing Experience (6 years)
  • Customer Service
  • Materials Handling
  • Receptionist (4 years)
  • Warehouse Experience
  • Inventory Control
  • Security
  • Typing (6 years)
  • Inventory Control (6 years)
  • Logistics
  • Pricing
  • Microsoft Word
  • Personal Assistant Experience
  • Phone Etiquette
  • Inventory Clerk
  • Administrative Experience
  • WMS (5 years)
  • Reach Truck
  • Packaging (4 years)
  • Computer Operation
  • Microsoft Office (5 years)
  • Order Fulfillment (4 years)
  • Shipping & Receiving (4 years)
  • Cashier (6 years)
  • Inventory Control (4 years)
  • Stocking (5 years)
  • Warehouse Management
  • Microsoft Powerpoint (5 years)
  • Pallet Jack Experience (4 years)
  • IT support (1 year)
  • Data Entry
  • SAP
  • Loss Prevention
  • Receiving (4 years)
  • Stocking (2 years)
  • Freight Experience
  • Order Picking Experience (1 year)

Certification

  • It support certification
  • July 2023 to Present
  • Future graduate of google it support certification program (
  • IT Support Certification
  • Future graduate of Google IT Support Certification program (October 2023)
  • Driver's License

Timeline

Operations Customer Expert

Teleperformance
03.2025 - 05.2025

Inventory Control

Amazon Warehouse
03.2024 - 10.2024

Mediation Coordinator

AmeriCorps
06.2023 - 12.2023

Delivery Station Liaison

Amazon DSP
10.2021 - 06.2023

Inventory Clerk

Kuehne+Nagel
03.2021 - 08.2021

Warehouse Associate (Temp)

XPO Logistics
08.2020 - 10.2020

Inventory Coordinator

The Container Store
03.2020 - 05.2020

Inventory Associate

Amazon Fulfillment Associates
01.2019 - 12.2019

Delivery Station Associate

Amazon Fulfillment Associates
08.2018 - 01.2019

Allied Barton Security Officer

Allied Universal
11.2017 - 03.2018

Fulfillment Associate

AMAZON DISTRIBUTION CTR
02.2016 - 06.2017

Fulfillment Associate

Integrity Staffing Solutions
11.2015 - 02.2016

Personal Assistant to the Director of the Summer Medical/Dental Program

Howard University
01.2011 - 03.2011

High school diploma - General

Academy For College And Career Exploration

Bachelor's degree - Psychology

Harford Community College

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Brittany Neal