Brittany Nordlund
Waldorf
Summary
Typing speed of 72 words per minute. Knowledge of Microsoft systems. Great problem solving skills. A strong attention to detail. Always willing to help out and work where needed. Team player. Understanding of systems used with in agency. Understanding and capability to work with customers we serve. Experience in Family Investment programs that are offered through the State of Maryland.
Overview
6
6
years of professional experience
Work History
Family Investment Specialist II
State of Maryland
06.2023 - Current
- Interview customers and analyze information, by utilizing knowledge of program policies and procedures.
- Determine eligibility for SNAP, Temporary Cash Assistance; families and disabled adults, Public Assistance for Adults, and Medical Assistance.
- Perform case management activities through caseload maintenance, use of automated systems, organization of materials and program knowledge.
- Provide quality service to all customers (internal and external) when interacting in person, by telephone or in writing according to established guidelines.
Family Investment Specialist I
State of Maryland
06.2022 - 06.2023
- Interview customers and analyze information, by utilizing knowledge of program policies and procedures.
- Determine eligibility for SNAP, Temporary Cash Assistance; families, and Medical Assistance.
- Perform case management activities through caseload maintenance, use of automated systems, organization of materials and program knowledge.
- Provide quality service to all customers (internal and external) when interacting in person, by telephone or in writing according to established guidelines.
Office Service Clerk
State of Maryland
02.2020 - 06.2022
- Knowledgeable with Microsoft programs; Word, PowerPoint, Excell.
- Assembles and compiles pertinent information for staff, supervisors, and administrators
- Researching, and compiling data for Adam Walsh Background clearances, and Adult Guardianship Review meetings
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel for both Family Investment and Family, Adult and Child Services.
Office Service Clerk
State of Maryland
12.2018 - 02.2020
- Creating, updating, and processing applications for state medical insurance.
- Handling income phone calls frome external customers, and greeting customers to assist with their needs.
- Scanning and filing documents for the Family Investment division
Education
General
Thomas Stone High School
Waldorf, Maryland06-2009
Skills
- Knowledge of Word, PowerPoint, Excel
- Typing speed of 72
- Time management
- Team working
Timeline
Family Investment Specialist II
State of Maryland
06.2023 - Current
Family Investment Specialist I
State of Maryland
06.2022 - 06.2023
Office Service Clerk
State of Maryland
02.2020 - 06.2022
Office Service Clerk
State of Maryland
12.2018 - 02.2020
General
Thomas Stone High School
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