BRITTANY RICKARDS-CHURCH
HEBRON
Summary
Accomplished Patient Care Technician with experience in dialysis machine operation and patient education at Fresenius Medical Care. Demonstrated customer service excellence and effective communication skills. Proven ability to maintain equipment and ensure safety, enhancing patient satisfaction. Certified in CPR, with a strong focus on problem resolution and team collaboration. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Patient Care Technician
Fresenius Medical Care Holdings Inc.
Salisbury
04.2025 - Current
- Maintained cleanliness and safety of patient areas and equipment.
- Operated dialysis machines to ensure patient comfort and safety during treatments.
- Monitored vital signs and reported changes to nursing staff promptly.
- Prepared dialysis supplies and maintained a clean, organized work environment.
- Educated patients on treatment processes and answered their questions effectively.
- Assisted in troubleshooting equipment malfunctions to maintain operational efficiency.
- Documented patient information accurately in electronic health records systems.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
Associate
Bath and Body Works
10.2019 - 08.2025
- I DEAL WITH CUSTOMERS ON A DAILY BASIS WORKING HERE.
- IT IS A FAST PACED ENVIRONMENT.
- Assisted customers in selecting products and provided personalized recommendations.
- Maintained store displays to ensure an inviting shopping environment.
- Organized inventory and restocked shelves to enhance product availability.
- Handled customer inquiries and resolved concerns in a friendly manner.
- Processed transactions accurately and efficiently at the point of sale.
- Assisted customers with selecting items and answering questions about products.
- Maintained knowledge of sales and promotions, return policies and security practices.
Material Handler
Trinity Sterilie Inc.
01.2014 - 04.2025
- MY JOB DUTIES INCLUDE OFF LOADING TRUCKS AND RELOADING THEM.
- PUTTING AWAY ITEMS IN LOCATIONS, DROPPING ITEMS NEEDED FOR THE OTHER EMPLOYEES I WORK FOR.
- I HAVE BEEN FORK-LIFT CERTIFIED FOR SEVEN YEARS.
- Organized storage areas to optimize space and accessibility.
- Documented material movements in inventory management system accurately.
Manager
McDonalds
08.2009 - 12.2014
Education
General Studies Degree - Business Degree
WOR-WIC COMMUNITY COLLEGE
10.2025
high school -
MARDELA MIDDLE AND HIGH SCHOOL
06.2010
Skills
- Shipping and retail experience
- UPS and FedEx knowledge
- Customer service excellence
- Effective communication skills
- Attention to detail
- Team collaboration
- Patient care
- Time management
- Problem resolution
- Data documentation
- Inventory management
- Equipment maintenance
- Catheter care
- Patient observation
- CPR certification
Certification
basic life support
References
- Patricia Stevens, 410-430-8701, Supervisor
- Cindy Cockey, 443-880-5483
Timeline
Patient Care Technician
Fresenius Medical Care Holdings Inc.
04.2025 - Current
Associate
Bath and Body Works
10.2019 - 08.2025
Material Handler
Trinity Sterilie Inc.
01.2014 - 04.2025
Manager
McDonalds
08.2009 - 12.2014
General Studies Degree - Business Degree
WOR-WIC COMMUNITY COLLEGE
high school -
MARDELA MIDDLE AND HIGH SCHOOL