Adept at project management and analysis, I significantly streamlined job tracking processes at Servpro of Hunt Valley, enhancing operational efficiency. My expertise in quality assurance and proactive communication led to the successful development of a paperless mobile app at Fick Bros, improving crew coordination and customer satisfaction.
*Worked as part of the mitigation administration team to estimate & bill out jobs.
*Worked closely with operations to ensure accuracy.
*Tracked all ongoing projects throughout the process to allow expeditious turn around once completed.
*Advocated for ways to streamline processes for tracking job accuracies.
*Worked directly with customers, crew members, & warehouse staff to ensure projects are completed accurately & in a timely manner.
*Communicated any & all schedule updates to customers.
*Maintained 10 production crews' schedules based off company's backlog.
*Prepared comprehensive reports to customers for their knowledge of what condition their roofing system was in.
*Assisted with developing mobile cellular application for the crews to use in an effort to go paperless.
*Completed invoicing & billing of all completed jobs.