Brittany Thompson
Joppatowne
Summary
Motivated and results-driven individual seeking professional career advancements. Offering a strong foundation in business strategy, data analysis, and project management, with a proven ability to drive efficiency, deliver successful outcomes and collaborate within cross-functional teams.
Overview
14
14
years of professional experience
Work History
Insurance Account Specialist
State Farm
Joppa, MD
09.2025 - Current
- Analyzed customer needs to recommend appropriate insurance products tailored to individual requirements.
- Managed client accounts, ensuring compliance with insurance regulations and company policies.
- Delivered exceptional customer service, resolving issues promptly and maintaining long-term client relationships.
- Analyzed complex account structures, identifying potential risks and implementing tailored insurance solutions.
- Optimized workflow processes within the team, leading to improved productivity levels.
Customer Care Manager
Horizon Farm Credit
09.2016 - 11.2024
- At Horizon Farm Credit, I began my career working in Customer Service, then moved to the Inside Sales Role, and lastly became Customer Care Manager. Working in different roles, I was able to oversee the Customer Care Team, fielding all incoming calls for the association. Becoming Customer Care Manager during a company merger and new system updates, was able to assist employees in remaining positive and became known point of contact when escalations and resolutions were needed. Applied skills in de-escalation, time management, training, resource development, and payroll/PTO approval to accommodate borrowers within a large corporation. Utilized knowledge from all departments to multitask and ensure timely resolution of needs for internal employees and external customers.
- Led customer service initiatives to enhance client satisfaction and loyalty.
- Developed training programs for staff to improve service efficiency and product knowledge.
- Analyzed customer feedback to identify areas for process improvement and implement solutions.
Bank Teller
Harford Bank
04.2014 - 09.2016
- Performed routine administrative and clerical tasks, including receiving calls, greeting visitors, and scheduling appointments.
- Processed customer transactions accurately and efficiently, enhancing overall service delivery.
- Managed cash drawer, ensuring accurate balance and adherence to security protocols.
- Assisted customers with account inquiries and product information, improving client satisfaction.
Waitress
By the Docks Restaurant
08.2012 - 04.2014
- As a waitress at By the Docks, my job duties were to set tables, arrange place settings and table decorations, receive guests, make suggestions and answer questions about food, drinks and other items available. I would take orders, place orders with and receive food and beverages from the kitchen when required, maintain sales records, collect cash or payment by credit card s. Managed cash receipts and upheld accountability procedures to maintain financial integrity. I used math ability to compute checks and make change. I have a working knowledge of sanitary food handling and serving techniques. Cleared and cleaned tables and customer service areas while directing dining room staff to ensure efficient service.
- Delivered exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during peak hours, ensuring timely service.
- Collaborated with kitchen staff to coordinate meal preparation and delivery.
Education
Graduate Class -
Joppatowne High School
05-2008
General Studies - Education
Harford Community College
Skills
- Customer Service Focused
- Strategic planning
- Report writing
- Insurance documentation
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Exceptional organizational skills
- Teamwork and collaboration
- Workflow optimization
- Proactive and self-motivated
- Reliability
Timeline
Insurance Account Specialist
State Farm
09.2025 - Current
Customer Care Manager
Horizon Farm Credit
09.2016 - 11.2024
Bank Teller
Harford Bank
04.2014 - 09.2016
Waitress
By the Docks Restaurant
08.2012 - 04.2014
Graduate Class -
Joppatowne High School
General Studies - Education
Harford Community College