Hard-working professional with years of experience from sales associate to warehouse associate
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Sparrows Point, MD
09.2023 - 08.2025
Operated pallet jacks to efficiently move inventory across warehouse.
Maintained accurate inventory counts through regular cycle counting procedures.
Packing customers orders
Streamlined order picking processes, improving overall workflow efficiency.
Worked safely around moving machinery.
Performed inventory control, such as counting, and stocking merchandise.
Consistently lifted materials weighing as much as 50 pounds.
Sales Associate
Harbor freight tools
Baltimore, MD
09.2019 - 05.2020
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Prepare sales slips or sales contracts.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Exchange merchandise for customers and accept returns.
Bakery Assistant
Richardson farms
Baltimore, MD
10.2018 - 07.2019
Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
Take and record temperature of food and food storage areas such as refrigerators and freezers.
Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
Weigh or measure ingredients.
Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.
Remove trash and clean kitchen garbage containers.
Use manual or electric appliances to clean, peel, slice, and trim foods.
Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items.
Make special dressings and sauces as condiments for sandwiches.
Assistant Manager
Family dollar
Baltimore, MD
05.2017 - 09.2017
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Review inventory and sales records to prepare reports for management and budget departments.
Establish and implement policies, goals, objectives, and procedures for their department.
Estimate consumer demand and determine the types and amounts of goods to be sold.
Cashier
Walmart
Baltimore, MD
05.2016 - 10.2016
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Assist customers by providing information and resolving their complaints.
Issue receipts, refunds, credits, or change due to customers.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Answer customers' questions, and provide information on procedures or policies.
Sell tickets and other items to customers.
Greet customers entering establishments.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Customer Service Associate
Royal farms
Baltimore, MD
11.2015 - 05.2016
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.