Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Britteny Brooks

Baltimore

Summary

Political Science graduate with legal, administrative, and customer service experience, seeking a federal position in public policy, legal support, or program administration. Skilled in case management, research, scheduling, and communication. Demonstrated ability to manage high workloads, support attorneys, and provide quality service. Passionate about education, socioeconomic equity, and public service.

Overview

8
8
years of professional experience

Work History

Server

Firebirds Wood Fired Grill
Annapolis
04.2025 - Current
  • Served over 100 guests per shift in a fast-paced environment.
  • Processed payments with accuracy.
  • Resolved customer issues, achieving a 95% satisfaction rate.
  • Trained new staff, improving team performance.
  • Ranked among the top staff for upselling and guest satisfaction scores.
  • Able to carry on a natural conversation with guests without sounding scripted.
  • Answer incoming calls to the restaurant, and provide appropriate service.
  • Able to answer the phones, and fill to-go orders when needed.
  • Greet incoming and departing guests warmly, with a genuine smile and eye contact.
  • Able to walk and stand during the entire shift.
  • Ability to thrive in a fast-paced environment.

Legal Assistant

Gordon Feinblatt LLC
Baltimore
02.2024 - 04.2025
  • Prepared and proofread legal documents, including contracts and correspondence.
  • Maintained complex case files, and monitored court deadlines to ensure timely submissions.
  • Conducted legal research and summarized findings.
  • Handled sensitive client information with discretion and professionalism.
  • Coordinated communication between clients, attorneys, and court staff.
  • Excellent verbal and written communication skills, and a professional demeanor.
  • Strong knowledge of Microsoft Office, including Word, Excel, and Outlook.
  • Supported 50+ active cases simultaneously while meeting all deadlines.
  • Commended by supervising attorneys for accuracy and efficiency.

Paralegal

Ledyard Law LLC
Baltimore
12.2022 - 02.2024
  • Prepared exhibits and organized files to support attorneys in pre-litigation.
  • Coordinated 50+ deadlines, ensuring timely filings and meetings.
  • Conducted legal research to summarize findings for attorney review.
  • Recognized by the managing attorney for attention to detail and reliability.
  • Able to draft and prepare exhibits in order to display relevant information.
  • Keeps cases organized by establishing and updating files.
  • Maintaining attorney calendars, including all appointments, court deadlines, meetings, and all necessary dates regarding pleadings.
  • Excellent verbal and written communication skills, and a professional demeanor.
  • Strong knowledge of Microsoft Office, including Word, Excel, and Outlook.

Hostess / Server / Bartender

Red Lobster
Columbia
10.2017 - 12.2022
  • Served over 100 guests per shift in a fast-paced environment.
  • Processed payments with accuracy.
  • Resolved customer issues, achieving a 95% satisfaction rate.
  • Trained new staff, improving team performance.
  • Ranked among the top staff for upselling and guest satisfaction scores.

Education

Bachelor of Arts - Political Science

Morgan State University
Baltimore, MD
12.2022

High School Diploma -

Wilde Lake High School
Columbia, MD
05.2018

Skills

  • Policy research and analysis
  • Legal document preparation
  • Case file and calendar management
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Written and verbal communication
  • Customer service and conflict resolution
  • Time management and organization
  • Problem solving
  • Attention to detail
  • Fast-paced adaptability

Personal Information

Citizenship: U.S.

Timeline

Server

Firebirds Wood Fired Grill
04.2025 - Current

Legal Assistant

Gordon Feinblatt LLC
02.2024 - 04.2025

Paralegal

Ledyard Law LLC
12.2022 - 02.2024

Hostess / Server / Bartender

Red Lobster
10.2017 - 12.2022

Bachelor of Arts - Political Science

Morgan State University

High School Diploma -

Wilde Lake High School

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Britteny Brooks