Brittney Brown

Serve as a primary point of contact within EchoStar's Executive Office for escalations filed through the Federal Communications Commission, Better Business Bureau, Attorney General's Office, Intent to Arbitrate matters, and Small Claims Court cases.

• Investigated complex customer cases and determined fair business resolutions.

• Collaborate with customers, legal counsel, external agencies, executive leadership, and internal departments throughout the escalation and settlement process.

• Use negotiation tactics to support resolution efforts while balancing customer concerns, company policy, and business objectives.

• Identified systematic breakdowns and recommended process improvements to enhance customer experience and streamline internal operations.

• Represent EchoStar professionally in written and verbal communications with external partners, clients, and leadership.

• Drafted settlement agreements and formal response documentation, ensuring clarity and compliance for all parties involved.

Acted as the primary contact for physician certifications, qualifications, and Human Resources-related inquiries while supporting certification compliance and organizational operations.

• Updated certification policies, procedures, protocols, and organizational activities in accordance with ARDMS and APCA requirements.

• Coordinated communication with applicants, candidates, registrants, and vendors about policies, procedures, and certification protocols.

• Maintained processes and documentation for accreditation and continuing education in alignment with ANSI requirements.

• Assisted special committees and projects, including CRM system updates and maintenance of customer and physician data.