Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRITTNEY DURHAM

UPPER MARLBORO

Summary

Dynamic professional with exceptional communication, interpersonal, and organizational skills aimed at driving task completion and enhancing team collaboration. Recognized for reliability and a strong work ethic, with a proven ability to adapt quickly to new challenges and environments. Committed to delivering high-quality results while fostering positive relationships within diverse teams. Passionate about contributing to organizational success through effective problem-solving and proactive engagement.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Inclusion Specialist

MNCPPC Inclusion Services
2025 - Current
  • Implemented inclusive educational skills to support diverse learning needs.
  • Collaborated with staff to create tailored strategies for student engagement.
  • Attended training sessions for staff on best practices in inclusive education techniques.
  • Monitored progress of students receiving support services, ensuring continuous improvement in outcomes.
  • Ensured compliance with local, state, and federal regulations related to special education and inclusive practices in the school setting.
  • Mentored new Inclusion Specialists on best practices and strategies for effectively supporting students within inclusive settings.

Teacher Assistant

AlphaBest Education
02.2023 - 01.2024
  • Assisted teachers in monitoring students’ behavior, maintaining order, and enforcing rules.
  • Provided assistance in various activities to help children with their learning needs.
  • Collaborated with teachers to develop lesson plans that met the individual needs of each child.

Mail Handler

United States Postal Service
10.2017 - 06.2022
  • Operated mailroom equipment, including automated sorting machines.
  • Utilized hand trucks, carts, pallet jacks, forklifts, tractors, trailers and other material handling equipment as necessary.
  • Inspected packages for proper labeling, sealing and packaging before dispatch.

Call Center Representative

MV Transportation-GRTC
02.2016 - 10.2017
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy.
  • Managed difficult situations calmly and effectively while maintaining a positive attitude.
  • Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.

Dispatcher Office Assistant

Veolia Transportation- The Bus
10.2013 - 10.2014
  • Monitored vehicle locations utilizing GPS tracking software in order to provide accurate updates on arrival times.
  • Prepared, updated and dispensed daily route schedule.
  • Monitored routes and locations to verify timely services and accurate information.

Call Center Advisor

Nissi Group- The Bus
09.2012 - 08.2013
  • Capable of managing escalated situations calmly while demonstrating empathy towards customers.
  • Skilled in handling multiple tasks simultaneously while providing an efficient resolution to customers’ inquiries and needs.

Education

Biology

Bowie State University
Bowie, MD
01.2010

High School Diploma - undefined

Westlake High
Waldorf, MD
06.2008

Skills

  • Critical thinking
  • Active listening
  • Team collaboration

Certification

  • Safe School Trainings
  • CPR

Timeline

Teacher Assistant

AlphaBest Education
02.2023 - 01.2024

Mail Handler

United States Postal Service
10.2017 - 06.2022

Call Center Representative

MV Transportation-GRTC
02.2016 - 10.2017

Dispatcher Office Assistant

Veolia Transportation- The Bus
10.2013 - 10.2014

Call Center Advisor

Nissi Group- The Bus
09.2012 - 08.2013

Biology

Bowie State University

High School Diploma - undefined

Westlake High

Inclusion Specialist

MNCPPC Inclusion Services
2025 - Current

Similar Profiles

CREATE PROFILE
BRITTNEY DURHAM