Brittney Landry-Kemp
Bowie
Summary
I'm a friendly and empathetic worker with excellent communication skills, dedication to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. I'm offering; strong organizational skills and the ability to quickly adapt to new environments. Bringing an understanding of time management theories and demonstrates expertise in scheduling and prioritizing tasks. I'm ready to use and develop these skills in the right role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Manager
Public Storage
07.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Sr. Patient Safety Attendant
Luminis Health
05.2022 - Current
- Conducted hourly checks proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
- Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
- Trained new Patient Safety Attendants by offering guidance as they acclimated to their roles.
- Completed necessary reports and documentation on time and to specifications.
- Monitored activities through CCTV surveillance systems, identifying potential threats or suspicious behavior; reporting changes to healthcare professionals.
Residential Aide/CMT
MedSource community services
04.2021 - 04.2022
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Distribution of medication under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Meal preparation efforts by creating the menu plan for the week, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
Hybrid Specialist
GMI Building Services, Inc
01.2019 - 02.2021
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on suspicious activities; reported on property damage, theft, presence of unauthorized persons and unusual incidences persons to law enforcement.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals off property.
Security Specialties
Security Industry Specialists, Inc.
11.2019 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Caregiver
Lantern Crest Senior Living
03.2019 - 08.2019
- Assisted clients with daily living needs to maintain general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Caregiver
In Home Support Services (IHSS)
09.2018 - 07.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping, preparing nutritious meals.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Caregiver
Pioneer House
04.2018 - 03.2019
- Perform routine resident care in accordance with ADL
- Promptly respond to resident call pages
- Gather vitals and weights as scheduled
- Assist resident to/from activities
- Complete documentation in the residents record
- Report to Med Tech any observations of any changes in resident's condition
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Home Health Aide
Addus HealthCare, Inc
05.2017 - 07.2017
- Medication reminders
- Wound care
- Skin care
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Clinical Medical Assistant Externship
LAGS Medical Centers
06.2015 - 07.2016
- Patient Room Prep
- Pars/ Next day Prep
- Appointments
- Vitals
- Urinalysis/ Drug testing
- Chart Documentation
- EMR System (eClinicalWorks)
- Tars/Insurance billing
- Assistant to physician with minor office procedures
- Answering Multi-line telephones
- Scan Documents
- Maintained a clean and stocked facility
Sales Associate
Ross Dress For Less
04.2011 - 09.2014
- Customer Service
- Complete Transactions
- Restocking the shelves
- Cleaning my Register
- Time Management
- Management Skills
Starbucks Barista
Target/Starbucks
04.2013 - 07.2013
- Time Management
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Diploma - Clinical Medical Assistant
High Desert Medical College
Bakersfield, CA05.2016
High School Diploma - undefined
Bakersfield High School
Bakersfield, CA01.2008
Skills
- Payment collection
- Property inspections
- Exceptional oral and written communication skills
- Property tours and inspections
- Adaptable
- Video surveillance
- Report writing
- Incident reporting
- CCTV monitoring
- Detail-oriented
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Data entry
- Microsoft Word
Certification
- First Aid Certification
- CPR Certification
- Guard Card
Timeline
Property Manager
Public Storage
07.2024 - Current
Sr. Patient Safety Attendant
Luminis Health
05.2022 - Current
Residential Aide/CMT
MedSource community services
04.2021 - 04.2022
Security Specialties
Security Industry Specialists, Inc.
11.2019 - 01.2020
Caregiver
Lantern Crest Senior Living
03.2019 - 08.2019
Hybrid Specialist
GMI Building Services, Inc
01.2019 - 02.2021
Caregiver
In Home Support Services (IHSS)
09.2018 - 07.2019
Caregiver
Pioneer House
04.2018 - 03.2019
Home Health Aide
Addus HealthCare, Inc
05.2017 - 07.2017
Clinical Medical Assistant Externship
LAGS Medical Centers
06.2015 - 07.2016
Starbucks Barista
Target/Starbucks
04.2013 - 07.2013
Sales Associate
Ross Dress For Less
04.2011 - 09.2014
High School Diploma - undefined
Bakersfield High School
Diploma - Clinical Medical Assistant
High Desert Medical College
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