Brittney Price
Owings Mills
Summary
Experienced in efficiently managing customer interactions and promptly resolving issues. Strong focus on communication and empathy to build lasting customer relationships. Proven track record of maintaining high levels of customer satisfaction. Skilled in fostering loyalty and ensuring a positive experience for all.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Brothers Services Company
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender
Terra Cafe
10.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Membership Services Representative
AAA Club Alliance
06.2021 - 08.2023
- Assisted prospective and established members in person or by telephone.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
- Resolved billing discrepancies by thoroughly reviewing account details and collaborating with finance department when necessary.
Education
High School Diploma -
Connexions A Community Based Art School
Baltimore06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Call center operations
- Computer proficiency
Timeline
Bartender
Terra Cafe
10.2023 - 09.2024
Customer Service Representative
Brothers Services Company
08.2023 - Current
Membership Services Representative
AAA Club Alliance
06.2021 - 08.2023
High School Diploma -
Connexions A Community Based Art School
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