Brittney Thompson

• Reviewed daily shipment logs from previous shifts to identify unresolved customer shortages, promptly notifying affected parties and developing targeted recovery plans to minimize disruptions.
• Collaborated with key customers to collect and process purchase orders (POs) in alignment with strict order deadline schedules, ensuring seamless order fulfillment.
• Led internal production planning deadlines for cross-functional teams, coordinating order submissions to maintain production efficiency and on-time delivery.
• Managed incoming customer shortage notifications, analyzing impacted items and accounts, documenting root causes, forecasting in-stock dates, recommending substitutions, and updating enterprise systems and departments for real-time visibility.
• Monitored daily deliveries for assigned customer portfolio, proactively identifying risks such as delays or rejections, and implementing recovery strategies to uphold service levels and customer satisfaction.
• Acted as a key resource for customer issues across the organization, supporting escalations regardless of ownership to facilitate timely resolutions.
• Cross-trained in consumer relations, handling direct consumer complaints with empathy and efficiency to enhance satisfaction and prevent escalations.
• Maintained Excel-based tracking of customer-item averages to equitably allocate limited inventory during ingredient shortages (e.g., delayed inbound deliveries, raw material rejections, seasonal growing transitions, or production issues - anticipated or last minute), ensuring fair distribution and sustained order fulfillment across all accounts.

• Coordinated receipt of daily outbound orders from multiple departments, prioritizing shipments due that day to ensure timely processing and dispatch.
• Generated product labels utilizing provided weight sheets, streamlining preparation for efficient order fulfillment.
• Processed shipments across diverse carriers including FedEx, UPS, LTL, and Ocean Freight, managing all documentation such as shipping labels, hazardous materials declarations, customs forms, and export paperwork.
• Maintained Hazardous Materials certification, conducting thorough reviews of packaging for hazardous shipments to confirm compliance with IATA and 49CFR regulations.
• Provided guidance and training to various departments on proper labeling protocols for hazardous materials, enhancing organization-wide adherence to safety and regulatory standards.
• Entered outbound shipment details into a proprietary Excel tracking system, delivering real-time visibility and updates to all relevant departments for improved coordination.
• Utilized proprietary tools and accounting software to transition processed orders to invoiced status, distributing invoices via mail and email to customers while handling credit memos for adjustments as needed.
• Maintained organized filing system for customer orders, enabling efficient retrieval and supporting seamless order tracking and fulfillment.
• Prepared and upheld comprehensive documentation for FAA audits, ensuring full regulatory compliance and facilitating successful inspections.

• Managed front desk operations by answering multi-line phones, greeting visitors, and receiving/sorting mail, ensuring smooth daily office flow and positive first impressions.
• Prepared and executed setup for monthly board meetings, coordinating logistics and materials to support effective executive sessions.
• Entered new sales orders into production systems, enabling accurate tracking and prompt initiation of manufacturing processes.
• Handled seasonal communications, including distribution of Christmas cards, and managed RSVPs for annual employee events such as summer and holiday parties, boosting team engagement.
• Cross-trained as Shipping Assistant to provide backup support during manager absences or high-volume periods, maintaining uninterrupted departmental operations.

• Collaborated directly with plant manager, sales team, and president on ad-hoc tasks and initiatives, offering versatile support to address emergent needs and enhance cross-departmental efficiency.