Brittny Holden
Community Engagement
Salisbury,Maryland
Summary
Knowledgeable community engagement team manager bringing over 3 years of experience. Maintains calm, collected and analytical mindset in high-pressure situations.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Office of Community Engagement Team Manager
Maryland Department Of Housing And Community Development
6 2023 - Current
- Monitors work products for accuracy and compliance with federal regulations, state laws, procedures, directives and established requirements
- Manages team performance and progress, appraise and develop staff, allocate job duties and workloads, scheduling, completing team-related paperwork, maximize productivity, monitoring progress and making recommendations to improve operational/performance standards, and review changes with the Director of community engagement (OCE)
- Ensures that presentations, written correspondences and other documents are responsive, timely and accurate
- Meets regularly with OCE team to provide guidance, technical assistance, coordination and intervention in all
- Plans, prioritizes and assigns tasks and projects
- Supports OCE Director with improving program operations and processes and assures that strategic goals are reached
- Provides support and training to staff responsible for operational functions
- Keeps OCE Director abreast of staff performance, assignments, events, and projects on a daily basis
- Serve as trusted advisor to OCE Director; including keeping all confidential matters private
- Build relationships with community-based partners with culturally-specific backgrounds, motivations, and concerns
- Cultivate and build capacity of community partners, working directly with outreach liaisons; and community partners involved in community engagement.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Freelance Social Media Manager
Bub Scrubs Cleaning, LLC
08.2022 - Current
- Increase brand awareness by developing and implementing effective social media strategies
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience
- Create unique hashtags and engaging content to develop relations to the audience
- Coordinate with Founder to bring the brand to life by showcasing the “brands” personality through content
- Analyze trends to incorporate into the company’s content to stay consistent with society and updates in social media
- Oversaw social media presence and aligned posts to include branding and trending ideas
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Public Affairs Officer II
Maryland Department Of Housing And Community Devel
Lanham, MD
02.2020 - 06.2023
- Participated in outreach events for DHCD's programs; including conferences, trade shows, fairs, announcements, staff exhibit booths, conducting presentations, participating in “special” events and working to cover required evening and/or weekend activities
- Solicited and executed monthly program collateral mailings to external partners; including working with the Office of Public Information Marketing team to determine quantities required for bulk order placement
- Gathered information and prepared weekly and monthly reports as requested, returning and making telephone calls, in-person visits and responding to inquiries about DHCD’s programs and services in a timely manner
- Maintained close working relationships with State counterparts on joint messages and other community engagement activities; establishing relationships with state and local housing finance agencies, housing counselors, faith-based community, colleges/universities, and non-governmental organizations
- Stayed abreast of product knowledge, technical services, market conditions, competitive activities, advertising and promotional trends through reading of the pertinent marketing materials.
Human Services Worker I
Mayor’s Office of Children and Family Success, City of Baltimore
08.2017 - 02.2020
- Perform case management, resolve emergencies, conduct food and nutrition, as well as, financial literacy workshops and submit referrals related to local, state and private institution services for residents in South Baltimore
- Establish and maintain effective working relationships with people of different backgrounds, including neighborhood residents and their families, government personnel, and community, institutional and private charities personnel
- Interpret and explain Baltimore City and state laws, ordinances and related social services to the public
- Gather information about the range of services offered by local and state agencies and private institutions and charities
- Present information and to explain local, state and private institutional services and programs to individuals, business and community groups.
Grant Services Specialist II
Mayor's Office Of Children And Family Success
01.2015 - 06.2017
- Mayor’s Office of Children and Family Success, Assisted with administering local, state and federal grant applications through the Customer Investment Fund program
- Developed and implemented procedures for the program including intake policies and procedures
- Measured clients’ level of self-sufficiency based on the federal outcome standard – ROMA and provided intervention when necessary
- Generated and conducted presentations to community groups, nonprofits organizations and government agencies to promote the program
- Supported efforts to evaluate and improve the efficiency, effectiveness and productivity of the Customer Investment Fund program
- Maintained, updated and tracked database of case records and files.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
Education
Bachelor of Science - Communications
Morgan State University
Baltimore, MD 08.2003 - 05.2008
Skills
Proficient in facilitating informationundefined
Accomplishments
- Collaborated with team of 3 in distributing over 1 million pieces of collateral throughout the entire state of Maryland for two federally funded programs known as the Emergency Rental Assistance Program and the Homeowner Assistance Fund Program.
Additional Information
Managed and coordinated the oversight of the Office of Community Engagement’s statewide outreach canvassing efforts; including, team assignments in specific territory and regions in high priority areas based on zip codes, county and regional data provided by the Office of Research to ensure culturally-specific communities are educated and informed about the program and services offered by DHCD. This is accomplished at the grassroots level of community engagement through distribution of marketing collateral, mailings and fulfilling partnership requests for program materials. Additionally, I conducted weekly team canvassing meetings with the OCE staff to assign new projects and to provide updates; including collecting weekly canvassing totals, preparing reports, reviewing and editing canvassing totals to provide the OS Leadership/OCE Director with desired metrics and outcomes on a monthly basis.
Certification
Certified Public Manager
Timeline
Certified Public Manager
07-2024
Freelance Social Media Manager
Bub Scrubs Cleaning, LLC
08.2022 - Current
Public Affairs Officer II
Maryland Department Of Housing And Community Devel
02.2020 - 06.2023
Human Services Worker I
Mayor’s Office of Children and Family Success, City of Baltimore
08.2017 - 02.2020
Grant Services Specialist II
Mayor's Office Of Children And Family Success
01.2015 - 06.2017
Bachelor of Science - Communications
Morgan State University
08.2003 - 05.2008
Office of Community Engagement Team Manager
Maryland Department Of Housing And Community Development
6 2023 - Current
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