Briyanni Brooks
Greenbelt
Summary
Results-driven professional with extensive experience in customer service and leasing. Skilled in multitasking and building positive relationships, consistently delivering high-quality service in fast-paced environments. Eager to contribute to improving customer experiences and operational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative/ NOAAContractor
Entarian
Suitland
09.2022 - Current
- Register, update, and maintain emergency beacon records for Emergency Position Indicating Radio Beacons (EPIRBs), Personal Locator Beacons (PLBs), and Emergency Locator Transmitters (ELTs) in the national registration database.
- Delivered product information and tailored recommendations, enhancing customer satisfaction and trust in services.
- Build positive relationships with customers through effective communication, empathy, patience, and active listening.
- Assist customers by phone and email with beacon registration, ownership transfers, renewals, and account updates while providing professional and courteous customer service.
- Verify the accuracy and completeness of registration information to ensure compliance with federal registration requirements and data quality standards.
- Maintain strict confidentiality while handling sensitive customer information in accordance with federal policies, security procedures, and organizational standards.
- Produced and verified official registration certificates and confirmation documents for EPIRB, PLB, and ELT owners, ensuring compliance and accuracy before distribution.
- Collaborate with internal teams, supervisors, and government agencies, including the U.S. Coast Guard and U.S. Air Force Rescue Coordination Center, to ensure accurate processing and management of beacon registration records.
Leasing Consultant
Kay managment Inc
Alexandria
01.2020 - 09.2022
- Assisted prospective residents with apartment tours and showcased community amenities.
- Responded to leasing inquiries via phone, email, and in person in a professional and timely manner.
- Resolved resident complaints with empathy, professionalism, and effective problem-solving skills.
- Scheduled and followed up on maintenance requests to enhance resident satisfaction and ensure timely resolution.
- Performed market research on competing apartment communities to remain knowledgeable about pricing and promotions.
- Coordinated move-ins, move-outs, and apartment transfers to facilitate smooth transitions for residents.
- Collaborated with the property management and maintenance teams to ensure resident satisfaction.
Patient Service Representative
MedStar Health
Clinton
02.2020 - 11.2020
- Handled patient inquiries and provided information about services and procedures.
- Managed front desk operations, ensuring a welcoming environment for all visitors.
- Resolved patient complaints by actively listening and providing tailored solutions to enhance patient satisfaction.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Coordinated communication between patients and healthcare professionals to effectively address and meet patient needs.
- Verify patient identification and ensure all required documentation is complete before appointments.
- Resolve patient concerns professionally while maintaining empathy and excellent customer service.
Customer Service Associate
CVS
District Heights
08.2019 - 01.2020
- Delivered exceptional customer service by assisting customers with product selection, purchases, returns, and general inquiries in a fast-paced retail environment.
- Resolved customer concerns through active listening and problem-solving, enhancing customer satisfaction.
- Assisted customers in locating merchandise and addressing inquiries, fostering a positive shopping experience.
- Balanced cash drawers and maintained accurate financial transactions while following company cash-handling procedures.
- Operated cash registers and point-of-sale (POS) systems to accurately process cash, credit, debit, and mobile payments.
- Stocked shelves, organized merchandise, and replenished inventory to ensure products were readily available and displays remained well maintained.
- Maintained clean and organized sales floor, contributing to a welcoming environment for customers.
Education
High School Diploma -
Suitland High School
Suitland, MD05-2021
Skills
- Exceptional Customer Service
- Front desk support
- Administrative Support
- Multitasking
- Fast Learner
- Professionalism
- Teamwork
- Strong Work Ethic
Certification
- Basic Life Support (BLS), American Heart Association
Timeline
Customer Service Representative/ NOAAContractor
Entarian
09.2022 - Current
Patient Service Representative
MedStar Health
02.2020 - 11.2020
Leasing Consultant
Kay managment Inc
01.2020 - 09.2022
Customer Service Associate
CVS
08.2019 - 01.2020
High School Diploma -
Suitland High School