Brooke Clark
Owings Mills
Summary
Dynamic Airport Operations Agent with a proven track record at Southwest Airlines, excelling in ground support coordination and superior customer service. Recognized for implementing workflow improvements that reduced turnaround times and for training new team members effectively. Strong decision-making and efficient multitasking skills drive operational success and enhance passenger experiences.
Overview
8
8
years of professional experience
Work History
Airport Operations Agent
Southwest Airlines
01.2022 - Current
- Coordinated aircraft arrivals and departures to ensure on-time performance and operational efficiency.
- Managed passenger check-in processes, enhancing customer satisfaction through efficient service delivery.
- Oversaw baggage handling procedures, ensuring compliance with safety and security regulations.
- Trained and mentored new team members on operational protocols and safety measures.
- Implemented improvements in workflow processes, resulting in reduced turnaround times for flights.
- Monitored airport operations for adherence to company policies and federal regulations, mitigating risks effectively.
- Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
Gate Service Agent
Spirit Airlines Inc.
07.2021 - 01.2022
- Managed gate assignments and resolved scheduling conflicts efficiently.
- Assisted passengers with inquiries, providing exceptional customer service.
- Maintained compliance with airline policies during all operations.
- Utilized airline systems to update passenger information accurately.
- Assisted in training new Gate Service Agents, sharing best practices for optimal performance in the role.
Supervisor
Things Remembered
03.2018 - 09.2020
- Supervised daily operations to ensure adherence to safety protocols and quality standards.
- Trained team members on operational procedures and efficient use of equipment.
- Coordinated workflow among staff to optimize productivity and minimize downtime.
- Monitored inventory levels and assisted in restocking supplies as needed.
Crew Trainer
Mc Donalds
08.2017 - 11.2017
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during training sessions.
- Developed training materials to enhance team performance and efficiency.
- Mentored staff on best practices for food preparation and service delivery.
Education
High School Diploma -
C Milton Wright High School
Bel Air, MD05-2017
Skills
- Strong decision-making
- Efficient multitasking
- Ground support coordination
- Superior customer service
Timeline
Airport Operations Agent
Southwest Airlines
01.2022 - Current
Gate Service Agent
Spirit Airlines Inc.
07.2021 - 01.2022
Supervisor
Things Remembered
03.2018 - 09.2020
Crew Trainer
Mc Donalds
08.2017 - 11.2017
High School Diploma -
C Milton Wright High School
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