Brooke Dietz

• Managed calendar systems to optimize resource allocation and reduce scheduling conflicts.
• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Worked with manager and supervisor to plan and coordinate production schedules.
• Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Assisted in project planning meetings by providing insights on scheduling constraints and opportunities.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Maintain communication for important deadlines and academic events within our Residency and Fellowship programs.
• Main coordinator for Residents and Fellows throughout time in Johns Hopkins University programs.
• schedules and plans events for example: Graduation, dinners, academic lectures and events.

• Communicate with patients, caregivers, families and hospital and university employees to relay treatment scheduling and cost options. Help schedule and coordinate surgeries, dental procedures (transplant patients, clearance patients, inpatients and outpatient needs).
• Work closely with patients to deliver excellent and direct individualized patient care.
• Maintain confidentiality of patient information and health medical information.
• Liaison between doctors and patients and hospital staff.
• Front desk duties of scheduling surgeries/ phone calls and appointments
• Billing expertise and intake of dental and medical insurance input.
• Division of Otolaryngology Head and Neck Surgery/ Division of Oral and Maxillofacial Surgery and Dentistry Division.

• Communicated with documented COVID patients and other exposed persons via phone call, text, email and other platforms
• Provided educational and informational resources regarding isolation policies and quarantine measures.
• Performed record keeping by logging client information within secure contact tracing software with excel use and word.
• Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
• Protected HIPPA and patient information with appropriate training.
• Towson MD

• Chairside four handed dentistry
• Hygiene assistant lead as well
• Sterilization of dental instruments and treatment rooms
• Lab work- pour and make models etc.
• Teeth whiting assistant- chairside applied and educated patients on professional teeth whiting
• Maintained personal patient information and HPPA compliant

• Clinically prepared patient rooms for treatment, OSHA trained and certified.
• Sterilization of dental equipment and instruments
• Educated patients on dental hygiene pre-surgical instructions and post- surgical instructions.
• Assisted chairside with doctors – four handed dentistry assisting passing instruments, suctioning, applying fluoride when needed for doctor.
• Experience with making and pouring models and mixing materials.
• Administrated desensitizing agents with doctor for anesthetic injections.
• Experience with full mouth reconstruction, oral surgery, crowns, fillings, dental procedures in general dentistry and oral surgery.
• Administrated teeth whiting to patients under doctor surveillance.
• Front desk trained in scheduling, prepared billing statements, insurance verification when needed.
• Maintained personal patient information and HIPPA compliant.
• Baltimore MD

• Trained in security customer information and policies
• Answered customer inquiries regarding account balance, transaction history, service changes, and interest rates.
• Processed customer transactions promptly and correctly while minimizing wait times.
• Completed high volume money counts both manual and machine-driven approaches.
• Answered customer complaints, telephone inquiries on checking and savings accounts/ lines of credit and loans.
• Maintained professional customer service interactions
• Handled various accounting transactions
• Improved banking center efficiency and productivity
• Experienced in sales of new loans, lines of credit and opening accounts.
• Timonium MD

graduated