Brooke Sewell
Pasadena
Summary
Dynamic and dedicated professional with experience at Oscar's Alehouse East, excelling in customer service and conflict resolution. Proven ability to foster positive relationships and enhance guest experiences. Skilled in animal care and teamwork, I am passionate about protecting the planet, contributing to engaging work, and ensuring satisfaction through proactive problem-solving, and creative abilities.
Overview
2
2
years of professional experience
Work History
Volunteer
National Aquarium in Baltimore
Baltimore
03.2025 - Current
- Supported daily operations in the aquarium's exhibit areas.
- Observed animal behavior and reported any notable changes to staff.
- Assisted in educating visitors about marine life and conservation efforts.
- Performing basic animal husbandry and care to fish and reptiles
Waitress
Oscar's Alehouse East
Pasadena
08.2023 - Current
- Took reservations and to-go orders to streamline process for both customer and restaurant
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees
- Collected dirty dishes and glasses from tables or counters.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
High School Diploma -
Chesapeake High School
Pasadena, MD06-2024
Associate of Applied Science - General Biology
Anne Arundel Community College
Arnold, MDSkills
- Animal care
- Customer service
- Conflict resolution
- Problem solving
- Teamwork and collaboration
- Friendly and outgoing
Timeline
Volunteer
National Aquarium in Baltimore
03.2025 - Current
Waitress
Oscar's Alehouse East
08.2023 - Current
High School Diploma -
Chesapeake High School
Associate of Applied Science - General Biology
Anne Arundel Community College
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