Brooklyn White
Annapolis
Summary
Confident and energetic customer service representative passionate about serving others. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where an employee can serve customers and increase customer retention. Possess a high level of time management skills that will increase effective teamwork. Exhibiting superb communication skills that decrease unsafe environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative II
Luminis Health
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
ADMINSTRATION
Luminis Health
- Organizes and analyzes information from different databases
- Keeps track of different case files to ensure they are compliant with established deadlines
- Gathers information from different sources to deliver reports and summaries in a proper format of the provided information
- Provides completed assignments in a timely manner.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
FLIGHT ATTENDANT
Southwest Airlines
04.2019 - 03.2024
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
TRAINER
Southwest Airlines
04.2019 - 03.2024
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Evaluate the new hires by making sure they can complete a flight from beginning to end without violating FAA regulations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
ASSISTANT SITE SUPERVISOR
Jackie Robinson YMCA
05.2012 - 03.2019
- Assisted in the planning, organizing and coordination of construction projects from start to finish
- Prepared detailed reports outlining progress achieved against objectives set out in the initial plan
- Maintained accurate records of daily activities as well as any changes made during a project
- Resolved conflicts between workers through effective communication techniques
- Monitored progress against project plans and budgets to ensure deadlines were met on time and within budget
- Managed day-to-day operations on site, ensuring safety regulations were being followed
- Organized meetings with subcontractors to discuss scope of work, timeline expectations
- Implemented strategies to increase productivity levels while maintaining high quality standards
- Supervised staff, providing guidance when needed whilst delegating tasks as appropriate
Education
A.S. in Human Resources -
Anne Arundel Community College
01.2025
Skills
- Experience in Microsoft Office Suite
- Meticulous Database Entry skills
- Experience in ordering necessary materials and supplies (procurement)
- Experience following, compiling, and monitoring grants for the YMCA after school programs
- Experience with EPIC
Timeline
Customer Service Representative II
Luminis Health
05.2024 - Current
TRAINER
Southwest Airlines
04.2019 - 03.2024
FLIGHT ATTENDANT
Southwest Airlines
04.2019 - 03.2024
ASSISTANT SITE SUPERVISOR
Jackie Robinson YMCA
05.2012 - 03.2019
ADMINSTRATION
Luminis Health
A.S. in Human Resources -
Anne Arundel Community College
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