Bruce Monroe Jr
Aberdeen
Overview
2
2
years of professional experience
Work History
Service Advisor
Adams Chevrolet
Havre De Grace, MD
10.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty..
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Parts Sales Manager
AutoZone
Bel Air, MD
07.2023 - 10.2023
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
Parts Counter Sales Person
AutoZone
Bel Air, MD
02.2023 - 02.2023
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Developed strong customer bonds, leading to improved retention and positive recommendations.
Education
Bachelors - Business Administration
Capella University
Online05.2027
Skills
- Customer service
- Multitasking and organization
- Strong work ethic
- Teamwork and collaboration
- Leadership
Accomplishments
2024 Mark of Excellence Award
2024 & 2025 Bridgestone Tire Certification
Timeline
Service Advisor
Adams Chevrolet
10.2023 - Current
Parts Sales Manager
AutoZone
07.2023 - 10.2023
Parts Counter Sales Person
AutoZone
02.2023 - 02.2023
Bachelors - Business Administration
Capella University