Bruk Abebe
Potomac
Summary
Dynamic professional with a strong background in customer service excellence at TPC Potomac at Avenel Farm. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in data analysis and Microsoft Excel, ensuring efficient operations and support in fast-paced environments. Committed to fostering positive interactions and achieving high satisfaction levels.
Overview
2
2
years of professional experience
Work History
Server/Hostess
TPC Potomac at Avenel Farm
Potomac
09.2022 - 08.2023
- Greeted guests, managed seating, and helped create a smooth dining experience.
- Took care of guest requests, answered questions, and made sure they felt welcome.
- Kept the dining area clean and ready for service, especially during busy times.
- Worked with the team to handle reservations and large events.
Flag Football Referee
Koa Sports
Potomac
09.2022 - 12.2022
- Refereed flag football games for kids aged 8-15, making sure the rules were followed.
- Encouraged fair play, teamwork, and respect among players.
- Kept the games safe and fun while solving any on-field disagreements.
- Maintained impartiality and fairness in officiating to ensure sportsmanship.
Wheelchair Assistant
BWI/Prospect
Baltimore
05.2021 - 08.2021
- Helped travelers with wheelchairs get around the airport safely and comfortably.
- Assisted with check-in, security, and getting to the right gates on time.
- Listened to travelers' needs, and made sure they were cared for.
- Assisted individuals with mobility challenges in navigating the airport environment.
Education
Bachelor of Science - Information Technology
Towson University
Towson, MD05-2027
High School Diploma -
Winston Churchill High School
Potomac, MD05-2023
Skills
- Customer service excellence
- Microsoft Excel expertise
- Data analysis skills
- Technical proficiency
- Team collaboration
- Technical support
- Microsoft Word proficiency
Timeline
Server/Hostess
TPC Potomac at Avenel Farm
09.2022 - 08.2023
Flag Football Referee
Koa Sports
09.2022 - 12.2022
Wheelchair Assistant
BWI/Prospect
05.2021 - 08.2021
Bachelor of Science - Information Technology
Towson University
High School Diploma -
Winston Churchill High School