Bryan Miser
Abingdon,MD
Summary
Restaurant professional with over 10 years experience in the hospitality and food service industry. Specializing in front of the house operations with a passion for training and developing others. Progressing through the company starting as a server moving into bartending to assistant manager into full-time salary management. Having been involved with numerous new-store openings assisting in all aspects of the continued success of these locations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Outback Steakhouse
03.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Monitored and tracked inventory levels. Ordered product and supplies, communicated with distributors,
- In charge of hiring, interviewing and training of employees.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Server/ Bartender
Outback Steakhouse
08.2017 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/ Bartender
Texas Roadhouse
03.2014 - 03.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Patterson Mill High School
Bel Air, MD05.2013
Skills
- Workforce Management
- Strategic Planning
- Team building
- Positive Attitude
- Negotiation and Conflict Resolution
- Training and Development
- Team Leadership
- Schedule Preparation
Accomplishments
- Member of the New Store Opening Team for the Mid-Atlantic Region of Outback Steakhouse
- Harford County 1st Team All County Wrestling Team (2013)
- Varsity Wrestling Captain Patterson Mill High School
Certification
- TIPS Certified
- ServSafe Certified
Timeline
Manager
Outback Steakhouse
03.2022 - Current
Server/ Bartender
Outback Steakhouse
08.2017 - 03.2022
Server/ Bartender
Texas Roadhouse
03.2014 - 03.2017
High School Diploma -
Patterson Mill High School
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