Bryan Prado
Glen Burnie,MD
Summary
Personable and dedicated Customer Service Representative with extensive experience in general customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships.
Overview
10
10
years of professional experience
Work History
Kitchen Supervisor
Red Robin
08.2023 - 12.2023
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Reduced food waste through effective inventory management and menu planning.
- Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
- Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
Carpet Technician
Bay Breeze Chem Dry
08.2021 - 08.2023
- Enhanced customer satisfaction by providing efficient and thorough carpet cleaning services.
- Reduced client complaints by consistently maintaining high-quality work standards in carpet care.
- Ensured timely completion of projects, effectively managing multiple tasks and deadlines.
- Increased repeat business with exceptional attention to detail and superior customer service skills.
- Performed advanced stain removal techniques for successful results in challenging situations.
- Maintained proper equipment functionality, performing regular maintenance checks and repairs as needed.
Customer Service Representative
Conduent
08.2018 - 05.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
Office Representative
SND Staffing Services
06.2016 - 06.2018
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Filled applications to send employees to specific jobs sites.
- Generated relevant paperwork and payroll reports.
- Managed payroll for temporary, hourly, and salaried employees.
- Entered corrected records into [Software] and added additional adjustments as required.
- Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.
- Reviewed files to check for complete and accurate information.
- Scanned and filed forms, reports, correspondence and receipts.
Sales Associate
Home Depot
03.2014 - 05.2016
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered product and service consultations and employed upselling techniques.
- Met merchandise processing standards and maintained organized and accessible work area.
Education
Electrician Certificate - Electrical Technician
TESST College of Technology
Baltimore MD01.2012
High School Diploma -
Lansdowne High School.
Halethorpe, MD07.2010
Skills
- Adaptive team player
- Fast Learner
- Bilingual fluent in Spanish & English
- Friendly, positive attitude
- Organization
- People skills
- Decision-making
- Room Measurements
- Organizational Abilities
- Odor Control Methods
- Upholstery Cleaning Knowledge
- Attention to Detail
Timeline
Kitchen Supervisor
Red Robin
08.2023 - 12.2023
Carpet Technician
Bay Breeze Chem Dry
08.2021 - 08.2023
Customer Service Representative
Conduent
08.2018 - 05.2021
Office Representative
SND Staffing Services
06.2016 - 06.2018
Sales Associate
Home Depot
03.2014 - 05.2016
Electrician Certificate - Electrical Technician
TESST College of Technology
High School Diploma -
Lansdowne High School.
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