Bryan Rock Jr
Baltimore
Summary
Experienced with handling client and customer interactions and resolving issues promptly. Utilizing communication and empathy to build strong customer relationships. Experienced with sales techniques and customer engagement strategies, using product knowledge to meet customer needs and drive profit. Hardworking with a track record of building strong customer relationships and achieving sales targets.
Overview
11
11
years of professional experience
Work History
Sales Representative
Coca Cola Bottling Co Consolidated
08.2023 - Current
- Developed and maintained relationships with key accounts to drive sales growth.
- Analyzed sales data to forecast demand and optimize inventory management processes.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Store Manager
Trader Joe's
12.2019 - 07.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and mentored staff on customer service techniques and product knowledge.
- Addressed customer complaints promptly and professionally while also answering questions regarding products.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Front End Associate
Chic-Fil-A
06.2015 - 01.2017
- Delivered efficient customer service in a fast-paced environment, ensuring high satisfaction levels.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Maintained cleanliness and organization of work areas.
- Delivered outstanding customer service, ensuring timely and accurate order fulfillment.
Education
Associate of Arts - Primary Education
Tyler Junior College
Troup, TX06-2019
High School Diploma -
Howard High School
Columbia, MD06-2015
Skills
- Customer service expertise
- Interpersonal communication skills
- Sales knowledge
- Process improvement
- Computer literacy and data entry
- Time management skills
Timeline
Sales Representative
Coca Cola Bottling Co Consolidated
08.2023 - Current
Store Manager
Trader Joe's
12.2019 - 07.2023
Front End Associate
Chic-Fil-A
06.2015 - 01.2017
Associate of Arts - Primary Education
Tyler Junior College
High School Diploma -
Howard High School