Bryan Spain

Social Security Administration, SSA

Baltimore, MD

09.2008 - 05.2025

Independently, assist individuals in initiating claims for Social Security benefits, such as Disability Insurance (SSDI), Supplemental Security Income (SSI), Medicare Insurance, Retirement, Death, Survivor, Student, and Workers' Compensation.
Research applicable laws, policies, and procedures in order to assess the impacts on the payment of claimants' benefits.
Gather and verify personal, employment, and medical information required to support eligibility and claim processing.
Clearly communicate the eligibility criteria for each program, including, but not limited to Retirement, Disability, SSI, and Medicare.
Conduct interviews to obtain, clarify, and verify information necessary about initial and continuing eligibility for application details
Handle requests to update or modify benefits status, including direct deposit, address changes, representative payee assignments, and work status updates.
Collect and review supporting documentation to ensure accuracy, authenticity, and completeness for eligibility determinations.
Schedule in-person or virtual appointments for initial claims, appeals, and continuing disability reviews.
Support individuals who have difficulty understanding policies, procedures, or documentation requirements.

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Summary