Bryan Starkey
Arnold
Summary
Adaptable with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Proficient in customer service and managing retail operations with a commitment to resolving customer issues promptly. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Manager
Pure Boardshop
Annapolis
03.2023 - Current
- Managed daily operations of retail store and ensured smooth workflow.
- Trained team members on customer service and product knowledge.
- Oversaw inventory management and maintained stock levels.
- Coordinated sales promotions and merchandising strategies in-store.
- Assisted customers with inquiries and provided product recommendations.
- Monitored store environment to ensure cleanliness and organization.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Mount Saint Joseph
Baltimore, MDSkills
- Inventory management
- Customer service
- Problem solving
- Communication
- Merchandising strategies
- Time management
- Sales techniques
Timeline
Manager
Pure Boardshop
03.2023 - Current
Mount Saint Joseph