BRYAN TORRES
Silverspring
Summary
Dynamic professional with extensive experience at Sherwin Williams, excelling in customer service and sales. Proven ability to enhance workflows and resolve issues effectively. Skilled in troubleshooting and organization, consistently achieving sales goals while fostering strong client relationships. Bilingual communicator adept at building trust and delivering tailored solutions.
Overview
7
7
years of professional experience
Work History
Data Entry Administrator
AV Rentals
Sterling
01.2025 - Current
- Entered large volumes of information into spreadsheets quickly and accurately.
- Maintained log of all transactions for record keeping purposes.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
- Monitored office supplies to replenish needed inventory before depletion.
Bilingual Customer Service Specialist (Spanish)
Sherwin Williams
Washington
05.2024 - 12.2024
- Ensure high levels of Customer Satisfaction through excellent sales service
- Assist Customers in person and over the phone by determining needs and presenting appropriate products and services
- Building productive trust relationships with wholesale and retail customers
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Pulling appropriate products from the sales floor to warehouse
- Tint and mix products, as needed, to customer specification
Shift Assistant
Dunkin'
Silver Spring
01.2021 - 12.2023
- Eliminated customer service issues by quickly resolving disputes and correcting problems
- Provided on-the-job training and delegated daily tasks and responsibilities to new employees
- Provided superior training and leadership to teams to improve performance and assist team members in meeting their goals
- Prepared, calibrated, and monitored production machinery to maintain optimal production levels and consistently meet daily targets
- Remained calm, collected, and logical to identify and implement the best solutions during stressful situations
Food Prep
University of Maryland
College Park
02.2022 - 04.2022
- My only Duty and responsibility was to arrive early and arrange the freezer room where produce was cut with this machine called DiversaCut 2110A Dicer by Urschel to cut produce to be sent off to other diners on campus
- Me and my team would carry large bags of produce and move pallets of produce on jacks
IT Specialist
Pho D'lite
Silver spring
01.2018 - 12.2021
- Set up our new users with accounts, profiles, and passwords in the company software system
- Prepared IT equipment before user deployment (Running Windows, macOS)
- Provided end-user hardware support, resolving on both cell phones and computers
- Set up and maintain AV/DV equipment
Life Insurance Agent (bilingual)
Primerica
Silver Spring
05.2021 - 08.2021
- Assessing Client Needs: The agent evaluates the client's financial situation, goals, and family needs to recommend an appropriate life insurance policy
- Explaining Policies: The agent explains different types of life insurance and the benefits of each, ensuring clients understand the coverage and terms
- Following Up: They keep track of policies, answer client questions, and might offer policy reviews and updates as clients' situations change
- Selling Policies: The agent sells life insurance policies to individuals or businesses, ensuring they meet the clients' needs
- Building Relationships: The agent establishes trust with clients, often building long-term relationships for future needs or policy updates
Education
IT Fundamentals Career Training Program -
Carlos Rosario International Public Charter School
Washington, DC01.2024
High School Diploma -
Springbrook High School
Silver Spring, MD01.2020
Skills
- Critical thinking
- Time management
- Organization
- Customer service
- Computer literacy
- Teamwork
- Troubleshooting
- Problem solving
- Hardware setup and prep
- Software installation and maintenance
- Operating system setup and maintenance
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Data Entry Administrator
AV Rentals
01.2025 - Current
Bilingual Customer Service Specialist (Spanish)
Sherwin Williams
05.2024 - 12.2024
Food Prep
University of Maryland
02.2022 - 04.2022
Life Insurance Agent (bilingual)
Primerica
05.2021 - 08.2021
Shift Assistant
Dunkin'
01.2021 - 12.2023
IT Specialist
Pho D'lite
01.2018 - 12.2021
IT Fundamentals Career Training Program -
Carlos Rosario International Public Charter School
High School Diploma -
Springbrook High School
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