Bryana Andrews
Waldorf
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
3
3
years of professional experience
Work History
Adminstrative Specialist
Step Up Empowerment Services
Waldorf
02.2025 - Current
- Answered and routed telephone calls and took messages.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created documents such as invoices and purchase orders according to established guidelines.
- Coordinated events such as conferences, workshops, seminars.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Updated website content regularly with new information about products or services offered by the company.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Managed multiple calendars for multiple managers simultaneously; scheduled appointments accordingly.
- Developed and maintained filing systems for both paper and electronic records.
Guest Service Representative
European Wax Center
Waldorf
04.2024 - 09.2024
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Maintained cleanliness of lobby area throughout shift.
- Greeted walk-in and phone guests, determining interests and needs.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Retail Sales Associate
Panera Bread
Fredericksburg
08.2023 - 04.2024
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Recommended, selected and located merchandise based on customer desires.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Addressed customer questions and concerns regarding products and services.
Retail Sales Associate
Express
Fredericksburg
05.2023 - 08.2023
- Demonstrated reliability and positivity in all professional interactions.
- Participated effectively in group settings, contributing to team success.
- Exhibited strong communication skills and creativity in various projects.
- Thrived in fast-paced work environments, consistently meeting deadlines.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted with lifting heavy items, ensuring efficient operations.
- Completed tasks ahead of schedule, enhancing overall productivity.
- Maintained store cleanliness to uphold high standards of presentation.
Retail Sales Associate
Sweet Frog
Fredericksburg
03.2022 - 09.2022
- Maintained high standards of cleanliness to ensure optimal environment.
- Delivered outstanding customer service to achieve high client satisfaction.
- Exhibited professionalism through respectful and dependable interactions.
- Demonstrated exceptional organization and consistency in task execution.
- Engaged effectively with younger customers to foster positive experiences.
- Assisted in training new employees on proper use of equipment and safety protocols.
Education
High School -
Stafford High School
Stafford, VA05.2023
Some College (No Degree) - General Studies
Germanna Community College
Locust Dale, VAAssociate of Science - Psychology
College of Southern Maryland
La Plata, MDSkills
- Problem solving
- Document creation
- Data management
- Customer engagement
- Customer service
- Office organization
- Team collaboration
- Attention to detail
- Confidentiality and data protection
- Office administration
- Fast learner
- Data entry documentation
- Proficient in Microsoft and Google
- Leadership
Education - High School
Stafford High School, 05/23, Proud member of the NSHSS (National Society of High School Scholars), NHS (National Honor Society), HOSA (Health Occupations Student Association), Varsity Track and Field Team Captain, Honor Roll student
Activities
- Track and Field
- Drawing/Painting
- Writing Poetry
- Reading
- Researching different medical issues
Timeline
Adminstrative Specialist
Step Up Empowerment Services
02.2025 - Current
Guest Service Representative
European Wax Center
04.2024 - 09.2024
Retail Sales Associate
Panera Bread
08.2023 - 04.2024
Retail Sales Associate
Express
05.2023 - 08.2023
Retail Sales Associate
Sweet Frog
03.2022 - 09.2022
High School -
Stafford High School
Some College (No Degree) - General Studies
Germanna Community College
Associate of Science - Psychology
College of Southern Maryland
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