Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic
Bugo Obi

Bugo Obi

Laurel

Summary

Aspiring IT technician with certifications in Google IT, CompTIA Security+, and CySA+, currently pursuing AWS Sys Ops certification. Experienced in troubleshooting, networking, and systems administration with practical knowledge in Windows Server environments, disk management, and virtualization. Successfully optimized workflows and reduced costs in previous roles, demonstrating strong problem-solving and teamwork skills. Eager to leverage technical expertise and leadership abilities in a dynamic system administration role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Automotive Production Manager

CarMax
Laurel
10.2024 - Current
  • Directed technician teams to enhance workflow efficiency, quality control, and productivity using tools like Automation: ERO.
  • Achieved a 10% cost reduction through process optimization and streamlined resource allocation.
  • Created detailed reports and documentation using Microsoft Office Suite, ensuring data accuracy and effective decision-making.
  • Led training sessions and performance evaluations, promoting adherence to high standards and continuous improvement.
  • Collaborated with cross-functional teams, demonstrating effective communication and teamwork in fast-paced environments.

Automotive Service Manager

CarMax
Ellicott City
05.2022 - 10.2024
  • Managed service operations and technician workflows, ensuring efficiency, accuracy, and adherence to quality standards.
  • Diagnosed and resolved complex service-related issues, utilizing troubleshooting skills and communication to achieve prompt solutions.
  • Maintained meticulous records of service requests, billing, and customer interactions using Microsoft Office Suite for documentation and reporting.
  • Collaborated with technical teams to ensure seamless workflow and high-quality service delivery, demonstrating strong leadership and adaptability.
  • Consistently delivered excellent customer service, translating technical details into clear, actionable explanations.

IT Support Technician

CarMax
Hybrid
03.2021 - 05.2022
  • Delivered Tier 1 and Tier 2 technical support across hardware, software, and network issues, including Microsoft 365, Outlook, Active Directory, and basic LAN/WAN troubleshooting.
  • Managed user accounts, email setups, and group permissions through Active Directory and Exchange Online.
  • Conducted root cause analysis for recurring technical problems, reducing repeat incidents and improving uptime.
  • Assisted with Windows device imaging, patching, and endpoint maintenance; supported mobile device management.

Automotive Inventory Lead

CarMax
Laurel
10.2019 - 03.2021
  • Managed daily upkeep, inventory reconciliation, and security of display areas, ensuring adherence to stringent quality standards.
  • Led Inventory Associates to efficiently execute tasks, ensuring smooth operations and accurate documentation.
  • Conducted precise cosmetic inspections, prepared vehicles for delivery, and maintained meticulous administrative records.
  • Delivered exceptional customer service and ensured high-quality standards were consistently met.

Education

Computer Science

Howard Community College

Skills

  • Troubleshooting
  • Windows Administration
  • Hardware & System
  • Maintenance Technical
  • Documentation
  • Virtualization
  • Optimization
  • Project Management
  • Data Analysis
  • Customer service

Certification

  • CompTIA Security +
  • CompTIA CySA +
  • Google IT

Projects

Windows Server Active Directory Lab, 03/01/25, Present, Built a virtual Windows Server 2022 environment using VirtualBox., Configured DNS, GPOs, and domain controllers to simulate network management., Applied principles from CompTIA Security + training in implementing network architecture and troubleshooting. Windows Recovery & Re-installation, 03/01/25, Diagnosed and resolved a critical Bit Locker-related Windows startup error., Created a boot-able USB drive, reinstalled Windows 11, and configured drivers., Enhanced familiarity with disk partitioning, troubleshooting, and documentation.

Timeline

Automotive Production Manager

CarMax
10.2024 - Current

Automotive Service Manager

CarMax
05.2022 - 10.2024

IT Support Technician

CarMax
03.2021 - 05.2022

Automotive Inventory Lead

CarMax
10.2019 - 03.2021

Computer Science

Howard Community College

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