Nnabugo "Bugo" Obichere
Laurel
Summary
Operations and Logistics Leader with 7+ years of progressive leadership experience managing multi-site transportation networks, cross-functional teams, and operational performance within Fortune 500 environments. Proven success driving KPI performance, process improvement, cost optimization, and stakeholder alignment while leading geographically dispersed operations. Experienced in translating operational data into strategic business decisions that improve efficiency, customer experience, and organizational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Logistics Manager
CarMax
06.2026 - Current
- Lead regional transportation and logistics operations across a 11-location territory, overseeing multi-site execution, fleet performance, and operational strategy.
- Drive operational excellence through ownership of critical KPIs, including on-time delivery, fleet utilization, DOT compliance, dwell time, and service-level performance.
- Manage transportation planning, workforce allocation, vendor performance, and fleet safety while ensuring compliance with DOT regulations and company standards.
- Led continuous improvement initiatives using operational data, performance reporting, and root-cause analysis to optimize processes and enhance network efficiency.
- Led cross-functional teams in Operations, Merchandising, Sales, Store Leadership, Home Office Logistics, and third-party vendors to achieve business objectives.
- Supported regional decision-making with strategic planning, risk mitigation, stakeholder communication, and data-driven operational execution.
Production Manager
CarMax
10.2024 - 06.2026
- Set daily production targets, managed staffing, and allocated resources to ensure consistent throughput and uphold quality control standards.
- Monitored quality and process metrics, implementing corrective actions to uphold company standards and reduce rework.
- Collaborated with service, inventory, and operations leadership to resolve workflow challenges and synchronize production with retail demand.
- Led technician teams in evaluating newly acquired vehicles for mechanical and cosmetic reconditioning to meet retail standards.
- Utilized ticketing and workflow platforms like SalesForce & Automation: ERO to prioritize tasks and effectively track reconditioning progress.
- Coached and trained technicians, providing performance feedback to foster a high-accountability team environment.
Service Manager
CarMax
05.2022 - 10.2024
- Directed day-to-day operations for a high-volume automotive service department, leading advisors, technicians, and support staff.
- Achieved Top 10 company-wide Customer Satisfaction through operational improvements and team leadership.
- Improved workflow efficiency through standardized communication, scheduling, and performance management.
- Partnered with cross-functional departments to optimize service delivery and reporting accuracy.
Service Advisor
CarMax
03.2021 - 05.2022
- Earned Top 10 regional ranking through exceptional customer service, consultative selling, and performance excellence.
- Managed end-to-end repair order workflow, coordinating technicians, customers, and service operations to ensure timely vehicle delivery.
- Built lasting customer relationships through proactive communication, expectation management, and solution-oriented service.
- Maintained accurate documentation, invoicing, and operational records while consistently meeting productivity and quality standards.
Lead Inventory Associate
CarMax
10.2019 - 03.2021
- Managed inventory control and vehicle reconciliation to maintain operational accuracy and support high-volume retail operations.
- Coordinated vehicle flow, quality inspections, and delivery readiness while ensuring compliance with CarMax standards.
- Supported daily operational execution by partnering with cross-functional teams to improve workflow efficiency and inventory accuracy.
Education
Associate of Science - Computer Science
Howard Community College
Columbia05-2028
Skills
- Operations Management
- Cross-Functional Leadership
- Multi-Site Operations
- KPI & Performance Management
- Process Improvement
- Project Management
- Stakeholder Management
- Transportation & Logistics
- Vendor Management
- DOT Compliance
Accomplishments
- Lead transportation and logistics operations across an 11-location territory spanning Maryland, Washington, D.C., and Northern Virginia.
- Reduced operational cost by approximately 10% across four consecutive quarters through process optimization and resource planning.
- Drove a service operation to Top 10 company-wide Customer Satisfaction through workflow improvements and technician performance management.
- Promoted through four progressive leadership roles based on operational performance, process improvement, and people leadership.
Certification
CompTIA Security+
CompTIA CySA
CompTIA Security Analytics Professional (CSAP)
AWS SysOps Administrator (In Progress)
Timeline
Field Logistics Manager
CarMax
06.2026 - Current
Production Manager
CarMax
10.2024 - 06.2026
Service Manager
CarMax
05.2022 - 10.2024
Service Advisor
CarMax
03.2021 - 05.2022
Lead Inventory Associate
CarMax
10.2019 - 03.2021
Associate of Science - Computer Science
Howard Community College