Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bunny Relerford

Glenn Dale

Summary

Proven Operations Coordinator and Customer Service Representative with a track record of enhancing customer loyalty and streamlining operations at St. Margaret Of Scotland ELC. Excelled in problem-solving and critical thinking, boosting productivity through effective communication and process improvements. Skilled in Microsoft Excel and active listening, adept at resolving complex customer issues, promoting repeat business and operational excellence.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Liveops
09.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Operations Coordinator

St. Margaret Of Scotland ELC
09.2011 - 10.2019
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
  • Streamlined operations by implementing efficient processes and procedures.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Implemented troubleshooting, root cause analysis and issue resolution.

Education

High School Diploma -

Overbrook High School
Philadelphia, PA
06.1965

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution

Timeline

Customer Service Representative

Liveops
09.2020 - Current

Operations Coordinator

St. Margaret Of Scotland ELC
09.2011 - 10.2019

High School Diploma -

Overbrook High School
Bunny Relerford