Summary
Overview
Work History
Education
Skills
Certification
References
Websites
References
Why I’m a Fit for Mentora
Timeline
Generic

Bushra Miller

Gwynn Oak

Summary

Empathetic and analytical professional with 7+ years of experience in client engagement, program coordination, and leadership support. Grounded in psychology and currently pursuing RBT certification, I bring a deep interest in human behavior, organizational growth, and individual development. Proven success in conducting interviews, resolving client concerns, developing community programming, and creating collaborative networks. Known for exceptional listening, qualitative insight gathering, and supporting team culture in fast-paced, mission-driven environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Property Manager & Community Specialist

Regional Management Inc.
Baltimore
06.2022 - Current
  • Lead community engagement and internal programming to support tenant development and well-being.
  • Design and facilitate regular events, workshops, and conversations to build trust, and reduce conflict.
  • Interview tenants, document insights, and synthesize patterns to inform leadership and program strategy.
  • Draft case summaries, deliver reports to executives, and serve as the official representative in court cases.
  • Support program delivery, communication tracking, and initiative development across multiple departments.
  • Managed tenant relations and resolved issues promptly.
  • Coordinated property maintenance and repairs to ensure quality standards.
  • Oversaw leasing processes and prepared rental agreements efficiently.

Leasing Consultant

Regional Management Inc.
Baltimore
10.2017 - 06.2022
  • Conducted over 100 in-depth client interviews, supporting onboarding and ongoing relationship development.
  • Collaborated with internal departments to enhance client experience and track sentiment and satisfaction.
  • Produced daily, weekly, and monthly reports to inform operational decisions and optimize support processes.
  • Maintained organized documentation and supported cross-functional engagement during policy changes.

Director of Youth Programs & Social Media Coordinator

America’s Islamic Heritage Museum
Washington
12.2015 - 01.2017
  • Facilitated and grew culturally responsive youth development programs in collaboration with educators and families.
  • Developed community partnerships and implemented workshop-based programming with a 25% engagement increase.
  • Managed all content creation and communications, and conducted outreach to evaluate participant feedback.
  • Created grant reports and supported board presentations by summarizing key themes and program impact.

Education

Bachelor of Arts - Psychology, Minor in Sociology

University of Maryland Baltimore County

Skills

  • Interviewing & Insight Synthesis
  • Client Engagement & Workshop Facilitation
  • Community & Leadership Program Design
  • Report Writing & Documentation
  • Empathy, Listening, and Trust Building
  • MS Office, Zoom, Google Suite, Slack, Trello
  • CRM Systems & Project Coordination
  • Behavioral Psychology & Developmental Theory
  • Property management
  • Issue resolution
  • Data analysis
  • Team collaboration
  • Business administration

Certification

  • Registered Behavior Technician (RBT) Certification – In Progress (Expected Fall 2025)
  • Maryland Real Estate License – Active Since June 2022

References

Available upon request.

References

References available upon request.

Why I’m a Fit for Mentora

  • Deep interest in leadership development and human potential
  • Comfortable synthesizing complex qualitative data into actionable insights
  • Experience facilitating group engagement and building inclusive program experiences
  • Skilled at working with professionals at all levels with empathy, structure, and insight
  • Passionate about helping others pursue their “most beautiful work”

Timeline

Property Manager & Community Specialist

Regional Management Inc.
06.2022 - Current

Leasing Consultant

Regional Management Inc.
10.2017 - 06.2022

Director of Youth Programs & Social Media Coordinator

America’s Islamic Heritage Museum
12.2015 - 01.2017

Bachelor of Arts - Psychology, Minor in Sociology

University of Maryland Baltimore County

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