Byabu Kasongo
Abingdon,MD
Summary
Highly enthusiastic, motivated, and ambitious Business Graduate with strong experience in resolving complex inquiries. Passionate about driving and supervising positive business growth, overseeing day-to-day business activities, and introducing and implementing innovative short and long-term business goals. Able to keeping well-organized files and records of business activity, and educating clients about what products and services are available and how to purchase them. Adept at planning and goal-setting for future periods and analyzing financial statements, sales reports, and other performance indicators. Dedicated to identifying the company's betterment needs and delivering effective solutions to problems. Flexible, adaptable, and able to autonomously manage multiple tasks in a dynamic, fast-paced environment. I am looking for a high-level opportunity in a dynamic organization where my expertise and skills will be fully utilized.
Overview
4
4
years of professional experience
1
1
Certification
Work History
EBay Seller
Ebay Enterprise
12.2023 - 03.2024
- Handled employee complaints and concerns with professionalism, handled customer returns efficiently, and resolved issues amicably to ensure customer satisfaction while minimizing loss.
- Cultivated loyal repeat customers through personalized outreach efforts such as targeted promotions or follow-up communications after successful transactions.
- Developed strategic marketing initiatives to promote products across various channels, driving increased traffic to the eBay store.
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Increased sales revenue by regularly updating inventory with popular and in-demand items.
- Collaborated with team members to share knowledge and develop strategies for ongoing success in the competitive online retail landscape.
- Implemented analytics tools to track store performance, identifying opportunities for growth and improvement within the marketplace.
Data Entry
Under Armour
01.2023 - 12.2023
- Implemented data entry protocols that maintained accuracy in client databases while reducing time spent on manual data entry tasks.
- Streamlined data entry processes for increased efficiency in managing information resources.
- Enhanced underwriting processes by streamlining document management and data entry tasks.
- Utilized advanced software programs for efficient data entry, error detection, and return generation.
- Increased operational efficiency through accurate data entry and meticulous record keeping practices.
- Maintained accurate financial records through diligent data entry and regular audits.
- Completed accurate and timely data entry.
- Performed routine data analysis to correct and verify data entry.
Amazon Associate
Amazon
01.2022 - 12.2022
- Unloaded and loaded goods from trucks, picked designated items from a shelf, packaged these items, prepared them for shipment, and moved products around the warehouse, tracking and labeling inventory
- Performed primary job functions accurately and efficiently determined by work assignment
- Examined and inspected products for defects and damages and ensured that products met quality requirements
- Checked items to ensure that they were in good condition and conformed to quality specifications and preformed packing and boozing duties and managed inventory within the warehouse by completing physical tasks
- Ensured that all documentation regarding packed items generated from the system and handed over to the delivery personnel and completed inventory paperwork for inbound receiving
- Participated and contributed ideas on ways to improve and optimize warehousing procedures and offloaded Amazon delivery trucks that transported goods into the warehouse
- Received and put away inventory and got customer orders ready and packed them up and properly recorded all picked and packed items into the Amazon order database.
Customer Service Representative
Refugee Youth Program
02.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
Soccer Without Border International Student Assistant
Soccer Without Border
04.2020 - 01.2021
- Worked with a non-profit organization at SWB and with international students that had immigrated from war-torn countries into the United States and helped them with their resettlement process in the U.S
- Helped students with language, interpretation, and for those graduating high school, I was responsible for overlooking their college application and financial aid package for accepted students
- Inspired internationals to take English courses in order to re-adjust to their new lives in the United States in addition to teaching basic U.S laws and rights
- Entered and maintained accurate SWB excel sheet data and organized monthly college and career panels for participants to learn more about university life and planning for a long-term career after college graduation.
- Provided mentorship and guidance to new international student assistants, setting them up for success in their roles.
- Enhanced student experience by providing guidance on academic and cultural adjustments.
- Supported campus-wide inclusion efforts by participating in committees dedicated to creating a welcoming environment for all learners.
National Geographic Internship
National Geographic
01.2020 - 03.2020
- Assisted professional photographers with their day-to-day tasks learning how to use their equipment like cameras
- Learned how to take pictures and shared my story having a refugee and in a short period of time, the company gave me an opportunity to learn about others and had a different look at how people can go through the same situation when it comes to war as refugees.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
Bachelor of Science - Business Administration And Management
Mount St. Mary's University
Skills
- Strategic & business planning
- Online platforms
- Communication skills
- Social media manager
- Conflict resolution
- Sales and Advertisement
- Amazon FBA
- Shopify
- Ebay Seller
- Inventory lab
- Decision-making
- Collaboration
Certification
National geography certificate
Languages
Swahili
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Timeline
EBay Seller
Ebay Enterprise
12.2023 - 03.2024
Data Entry
Under Armour
01.2023 - 12.2023
Amazon Associate
Amazon
01.2022 - 12.2022
Customer Service Representative
Refugee Youth Program
02.2021 - 12.2021
Soccer Without Border International Student Assistant
Soccer Without Border
04.2020 - 01.2021
National Geographic Internship
National Geographic
01.2020 - 03.2020
Bachelor of Science - Business Administration And Management
Mount St. Mary's University
National geography certificate
Similar Profiles
Haley Paige NeherHaley Paige Neher
Business Owner at Ebay EnterpriseBusiness Owner at Ebay Enterprise
Jag VerderyJag Verdery
Online Seller at Ebay EnterpriseOnline Seller at Ebay Enterprise
QIUMENG QIANQIUMENG QIAN
Head of Analytics - Motors Product at Ebay EnterpriseHead of Analytics - Motors Product at Ebay Enterprise