Caelynn Gray
Baltimore
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Edible Arrangements
03.2017 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Energy Analyst (Intern)
National Energy Education Development
06.2020 - 08.2020
- Managed multiple projects simultaneously, meeting tight deadlines without compromising quality or employer satisfaction levels.
- Processed, utilized and communicated technical concepts.
- Collaborated with cross-functional teams to develop innovative energy management strategies for diverse industries.
- Increased energy efficiency by conducting thorough analysis and implementing optimization strategies.
- Identified areas of improvement in existing processes, driving continuous improvement efforts across the organization.
- Assisted in the development of state-of-the-art energy simulation models, resulting in accurate predictions of building performance.
Education
Associate's of Science - Engineering
Prince George's Community College
Largo, MD05.2022
Skills
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Team Collaboration
- Creative Problem Solving
Accomplishments
- Founded and led a K-12 Math tutoring group called MEGA (Math Encouragement Group Achievement)
- Tutored Precalculus and Calculus I at Prince George’s Community College
Timeline
Energy Analyst (Intern)
National Energy Education Development
06.2020 - 08.2020
Customer Service Representative
Edible Arrangements
03.2017 - 11.2021
Associate's of Science - Engineering
Prince George's Community College
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