
Organized professional with over 7 years of experience in record maintenance and operational support in fast-paced environments. Expertise in managing confidential information and detailed documentation, meeting deadlines, and adapting quickly to new software. Holds a bachelor's degree in criminal justice and sociology, demonstrating strong administrative and customer service capabilities.
- Managed daily operations, leading a team to deliver exceptional service.
- Trained and coached staff to enhance performance and elevate customer service standards.
- Created schedules to optimize staff allocation and ensure seamless business operations.
- Handled customer concerns professionally and effectively.
- Created a supportive team atmosphere to enhance employee morale and cooperation.