Caitlin Fletcher
Windsor Mill
Summary
Dedicated security officer with extensive experience in surveillance and crisis management. Expertise in enforcing security protocols and managing customer interactions effectively. Committed to maintaining safe environments while fostering positive experiences for all stakeholders.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Baltimore
03.2023 - Current
- Conduct thorough inspections using advanced screening technology and equipment.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Upheld strong customer service standards while completing screenings.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Provided security and protection to travelers across all transportation sectors.
Public Safety Officer/ Dispatcher
BSC LLC
Brooklyn
09.2019 - 10.2022
- Monitored security footage and live feeds from surveillance cameras to detect and respond to criminal activity.
- Patrolled restricted areas and authorized access points for permitted personnel; Oversaw premises, including entry and exit of employees/residents and buildings daily.
- Investigated illegal or suspicious activities, reporting findings to senior personnel and colleagues to ensure compliance with regulations.
- Updated and organized databases to maintain accurate and accessible record-keeping.
Security Officer
Allied Security Services
Queens
01.2018 - 06.2020
- Identified security issues, drafted detailed incident reports, and communicated with law enforcement to ensure timely responses.
- Guarded restricted areas to prevent unauthorized entry, monitored premises and recorded activity in daily officer reports.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Reported safety hazards promptly to initiate remediation and enhance overall safety.
Customer Service
Professional Physical Therapy
Port Jefferson
03.2017 - 12.2017
- Resolved customer inquiries and complaints in-person or by phone, ensuring timely issue resolution.
- Trained new employees on customer service policies and service level standards to enhance team effectiveness.
- Greeted and directed customers at the front desk, Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Scheduled appointments; maintained calendar/appointments; scheduled and followed up on appointments.
Education
Bachelor of Science - Criminal Justice
Long Island University
Westbury, NYSkills
- Security Protocols
- Surveillance Equipment
- Emergency Response
- Data Management
- Microsoft Office
- Multitasking and prioritization
- Crisis management
- Interpersonal Communication
- Security Clearance
Timeline
Transportation Security Officer
Department of Homeland Security
03.2023 - Current
Public Safety Officer/ Dispatcher
BSC LLC
09.2019 - 10.2022
Security Officer
Allied Security Services
01.2018 - 06.2020
Customer Service
Professional Physical Therapy
03.2017 - 12.2017
Bachelor of Science - Criminal Justice
Long Island University