Caitlin Gray
Sharpsburg
Summary
Detail-oriented and compassionate Medical Assistant with 2 years of experience supporting both clinical and front-office operations in primary care settings. Skilled in Athena EMR, patient intake, vital signs, assisting with exams and procedures, and managing lab documentation. Experienced in medication refills, prior authorizations, referrals, and health maintenance tracking to ensure coordinated, high-quality patient care. Cross-trained in front desk and check-out duties, including scheduling, insurance verification, and payment processing. Known for exceptional communication, efficiency, and professionalism while upholding strict HIPAA and OSHA compliance standards. Dedicated to delivering superior patient experiences and contributing to a smooth, collaborative clinical environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Clinical Manager and Medical Assistant
Women's Health Specialist of Frederick
Frederick, MD
08.2024 - Current
- Greet, room, and prepare patients for visits; take and record vital signs, review medical history, and document all details in Athena EMR accurately and efficiently.
- Assist providers with patient examinations, in-office procedures, immunizations, and diagnostic testing, ensuring optimal clinical support and patient comfort.
- Prepare and send lab specimens; review, track, and communicate lab results to patients per provider direction.
- Manage prescription refills, medication prior authorizations, referrals, and diagnostic orders under provider supervision, maintaining timely and compliant documentation.
- Review health maintenance alerts (labs, screenings, chronic follow-ups, immunizations) and coordinate outreach to ensure patients remain up to date with care plans.
- Support front desk and check-out operations as needed — cross-trained in patient registration, insurance verification, scheduling, payment collection, and follow-up coordination.
- Deliver exemplary patient service by addressing questions, resolving issues, and fostering a compassionate, professional office environment.
- Maintain exam rooms by restocking supplies, removing expired items, and performing equipment checks and basic maintenance.
- Educate patients on treatment plans, preventive health measures, and medication adherence to support long-term wellness.
- Adhere strictly to HIPAA and privacy regulations when handling patient data and communications.
- Execute administrative tasks such as chart preparation, document scanning, and records maintenance, contributing to overall office efficiency.
- Train and mentor new staff on clinical procedures, EMR usage, and workflow protocols; assist leadership with quality improvement initiatives and compliance audits.
Medication Technician
Spring Ridge Assisted Living & Memory Care
Tacoma, WA
07.2018 - 08.2019
- Monitored patient conditions and administered medications in strict accordance with established guidelines to ensure optimal care.
- Coordinated efforts with healthcare professionals to ensure holistic patient care and support.
- Managed medication inventory to support healthcare operations through proper storage and prompt restocking.
- Executed proper sterile techniques for wound care, minimizing infection risk and promoting recovery.
- Coordinated assistance with daily living activities, ensuring a safe and comfortable environment for clients.
- Assessed patient requirements and coordinated with families and medical teams to create customized care plans.
- Assessed and instructed new caregivers on industry best practices and individualized care requirements for optimal client support.
Education
High School Diploma -
Page County High School
Shenandoah, VASkills
- Clinical leadership
- Clinical training
- HIPAA compliance
- Effective communication
- Clinical documentation
- Supervisory experience
Certification
National Certification: Medical Assistant-RMA
Timeline
Assistant Clinical Manager and Medical Assistant
Women's Health Specialist of Frederick
08.2024 - Current
Medication Technician
Spring Ridge Assisted Living & Memory Care
07.2018 - 08.2019
High School Diploma -
Page County High School