Caitlin Swanson
Andrews Air Force Base
Summary
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
4
4
years of professional experience
Work History
Cashier
Panda Express
Clinton
03.2025 - Current
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier Team Lead
Carl's Jr
Las Vegas
03.2021 - 06.2024
- Developed strong working relationships with team members to foster collaboration.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Processed refunds and exchanges according to company policy.
- Performed daily opening and closing procedures for the register area.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Counted and balanced cashier drawers.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV05-2019
Skills
- Customer service
- Point of sale operation
- Cash handling
- Inventory management
- Sales promotion
- Team leadership
- Problem solving
- Communication skills
- Attention to detail
- Organizational skills
- Customer assistance
Timeline
Cashier
Panda Express
03.2025 - Current
Cashier Team Lead
Carl's Jr
03.2021 - 06.2024
High School Diploma -
Sierra Vista High School
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