Caitlyn Horst
Hagerstown
Summary
Proactive professional with extensive experience in customer service and sales support. Demonstrated expertise in conflict resolution and team collaboration, enhancing store performance and customer satisfaction. Proven ability in cash handling and maintaining organized store operations, contributing to a positive environment.
Overview
1
1
year of professional experience
Work History
Store Team Member
Walmart
Hagerstown
11.2025 - Current
- Delivered exceptional customer service by greeting and assisting customers with product inquiries.
- Operated cash register, efficiently processing customer transactions.
- Collaborated with team members to meet daily operational goals and enhance overall store performance.
- Maintained cleanliness and ensured safety compliance to create a welcoming shopping environment.
- Organized store displays and shared product knowledge to better assist customers in making informed purchasing decisions.
- Provided support during promotions and seasonal events to enhance customer experience.
- Participated in training sessions to understand company policies and procedures.
- Monitored for security risks and addressed theft incidents promptly.
FOH Team Member
Chick-fil-A
Hagerstown
07.2025 - 10.2025
- Welcomed customers and fostered a friendly atmosphere throughout the restaurant, enhancing guest satisfaction.
- Delivered friendly, efficient service to customers at the front counter.
- Coordinated with team members to streamline workflow during peak hours, improving service speed.
- Ensured cleanliness and organization of dining area and service stations to enhance customer experience.
- Accurately handled cash transactions at the register, ensuring financial integrity.
- Prepared food items according to company standards for quality and presentation.
- Trained new team members in customer service best practices and restaurant procedures.
- Followed safety protocols while operating kitchen equipment and serving food.
Education
High School Diploma -
North Hagerstown High School
Hagerstown, MD05-2027
Skills
- Customer service and support
- Sales assistance
- Cash handling
- Inventory management
- Store upkeep
- Time management
- Team collaboration
- Conflict resolution
Timeline
Store Team Member
Walmart
11.2025 - Current
FOH Team Member
Chick-fil-A
07.2025 - 10.2025
High School Diploma -
North Hagerstown High School