Caleb Lance
Parkville
Summary
Dynamic and engaging professional with a proven track record in customer service and sales, honed at companies like Starbucks. Excelled in fast-paced environments, significantly enhancing customer satisfaction and loyalty through exceptional service and a flair for creating personalized experiences. Skilled in responsible alcohol service and adept at multitasking, consistently meeting and exceeding sales targets.
Overview
5
5
years of professional experience
Work History
Bartender
Red Lobster
02.2023 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Barista
Starbucks
11.2021 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Retail Sales Associate
Giant
01.2020 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
High School Diploma - Music
Milford Mill Academy
Windsor Mill, MD05.2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Cash register operation
- Memory retention
- Professional appearance
- Alcohol awareness
- Ordering bar supplies
- Patience and tolerance
Languages
English
Full Professional
Timeline
Bartender
Red Lobster
02.2023 - 02.2025
Barista
Starbucks
11.2021 - 11.2022
Retail Sales Associate
Giant
01.2020 - 08.2022
High School Diploma - Music
Milford Mill Academy
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