Caliyah Newton
Baltimore
Summary
Experienced Shift Leader with 5 years of experience in the food industry. Expertise in motivating teams, training personnel, and providing exceptional customer service. Diligent and committed to meeting goals. I am an experienced, versatile, and results-oriented summer youth employee counselor with proven expertise in leadership, communication and one on one mentorship. A financial aid office assistant with experience in Excel along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture.
Overview
5
5
years of professional experience
Work History
Shift Leader
Jersey Mikes
09.2023 - Current
- Led a team of employees in providing exceptional customer service and achieving.
- Maintained a clean and organized work environment.
- Collaborated with management to identify areas for improvement and led initiatives that resulted in an increase in store profitability.
- Communicated effectively with all levels of staff and management.
- Managed cash drawers, ensuring accuracy of all transactions.
- Completed daily reports and submitted to the appropriate personnel.
- Maintained a safe and secure working environment.
- Developed and implemented procedures for opening and closing the store.
Server
Zen Dining Lounge
Wappingers Falls
06.2025 - 08.2025
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders using point-of-sale systems.
- Trained new staff on menu items and service standards.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled customer inquiries and resolved issues effectively.
- Recommended menu items based on customer preferences and dietary needs.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Event Server
The Grandview
Poughkeepsie
05.2025 - 08.2025
- Served food and beverages at various events and functions.
- Set up and arranged dining areas for guest service.
- Assisted in maintaining cleanliness and organization of service areas.
- Supported event coordinators with special requests and accommodations.
- Participated in post-event clean-up and breakdown activities.
- Cleared plates and glasses from tables in a timely manner after each course or event completion.
- Transported prepared food items from the kitchen to the designated area for serving purposes.
Summer Youth Employee Coordinator
County of Ulster Office of Employment and Training
05.2024 - 08.2024
- Developed and implemented a comprehensive training program for over about 12 youth employees, enhancing their skill sets and increasing workplace readiness.
- Coordinated job placements for over 12-15 youth, matching skills with local employers to secure successful placements and reduce unemployment rates in the community.
- Streamlined communication processes between youth employees and supervisors, resulting in improvement in feedback loops and employee satisfaction.
- Conducted regular performance evaluations for youth employees, providing constructive feedback that led to an increase in overall job performance ratings.
- Organized community outreach initiatives that engaged local organizations, fostering partnerships that expanded our employment opportunities for youth.
Financial Aid Office Assistant
Morgan State University Office of Financial Aid
09.2022 - 05.2024
- Maintained accurate records and data management systems for student applications, ensuring compliance with federal regulations and enhancing reporting efficiency.
- Maintained inventory and sorting boxes for varied departments.
- Created and maintained filing systems for documents and records.
- Continuously strived to improve processes and efficiency within the fulfillment center.
- Inspected items for proper coding and labeling.
- Developed and implemented process improvements to increase efficiency.
- Prepared weekly reports, correspondence, equipment orders, and other documentation, executing daily administrative duties including filing documents, answering phone calls, and organizing mail.
Shift Leader
Wendys Fast Food
08.2020 - 04.2022
- Streamlined operational processes, reducing food waste and contributing to a more sustainable business model while increasing overall profitability.
- Inspected equipment for any signs of wear and tear.
- Assisted with unloading and loading of cargo when needed.
- Collaborated with other departments to ensure proper loading and unloading of cargo.
- Filled out all necessary paperwork and documentation related to inventory.
- Managed employees and shift changes.
Education
Psychology -
Morgan State University
Baltimore, MDSkills
- Team Management
- Customer Service
- Productivity Tracking
- Documentation
- Problem Solving
- Interpersonal Skills
- Safety Protocols
- Process Improvement
- Leadership
- Delegation
- Conflict Management
- Workplace Communication
- Time Management
- Supervision
- Performance Monitoring
- Team leadership
- Cash handling
- Event coordination
- Communication skills
- Food safety practices
- Menu knowledge
- Team collaboration
References
- Erin Branch, General Manager, 443-974-8576
- Coleene Jeudy, Assistant Director Youth Program Coordinator, 845-891-6480, Jeudy.Coleene@gmail.com
- Tanya Wilkerson, Director of Financial Aid, 443-885-3170, Tanya.Wilkerson@morgan.edu
Timeline
Server
Zen Dining Lounge
06.2025 - 08.2025
Event Server
The Grandview
05.2025 - 08.2025
Summer Youth Employee Coordinator
County of Ulster Office of Employment and Training
05.2024 - 08.2024
Shift Leader
Jersey Mikes
09.2023 - Current
Financial Aid Office Assistant
Morgan State University Office of Financial Aid
09.2022 - 05.2024
Shift Leader
Wendys Fast Food
08.2020 - 04.2022
Psychology -
Morgan State University